Delivery Operations Manager (925)
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Trail Appliances is seeking a dynamic Delivery Operations Manager to lead our Delivery Team in providing safe, timely, and efficient in-home appliance deliveries. Reporting directly to the Director of Delivery Excellence, this role is pivotal in upholding our commitment to exceptional customer service and operational excellence.
As a key leader, you will foster a high-performance culture, inspire your team, and drive continuous improvement across all aspects of delivery operations. You’ll be responsible for building and maintaining a best-in-class delivery team while ensuring key performance indicators and customer satisfaction goals are consistently met.
As the Delivery Operations Manager, you will…
Lead and Inspire
- Promote a positive, professional, and safety-focused work environment
- Coach and motivate team members to meet performance goals and deliver exceptional customer experiences
- Facilitate weekly performance meetings and implement action plans aligned with business objectives
- Earn trust by spending time in the field with your team
Drive Operational Excellence
- Oversee all delivery operations to ensure safe, timely, and efficient service
- Optimize delivery routes and staffing schedules for maximum efficiency
- Manage dispatch operations and support the dispatch team to ensure smooth coordination
Champion Change and Improvement
- Lead change initiatives with effective strategies that encourage team adoption and minimize resistance
- Identify and implement cost-saving and process improvement opportunities
- Contribute to the development and enhancement of Trail’s delivery training program
Enhance Customer Experience
- Resolve escalated delivery-related customer issues with urgency and professionalism
- Monitor and reduce customer damage claims through proactive training and process improvements
Manage Assets and Resources
- Oversee truck leases, maintenance, and damage reporting
- Coordinate recruitment and onboarding for delivery team members
Ensure Safety and Compliance
- Enforce safety protocols and provide ongoing training to support a safe working environment
The education we need
- Post-secondary education required
- Certification in Logistics, Transportation, or Distribution is an asset
The Experience And Skills We Need
- Minimum 5 years in distribution, logistics, or customer service, including last-mile and in-home delivery
- 3–5 years in a delivery management role
- Experience in warehouse operations is an asset
- Proven track record of leading and developing teams
- Strong financial acumen, including budgeting and P&L management
- Advanced proficiency in Excel, Access, Outlook, and routing/mapping software
- Excellent interpersonal, communication, and decision-making skills
- Strong analytical and problem-solving abilities
- High initiative, energy, and ability to work independently or collaboratively
- Familiarity with local geography is essential
We hope you are passionate about
- Coaching and developing teams
- Commitment to continuous improvement and customer-centric service
- Ability to lead change and drive results in a fast-paced environment
- Collaborative mindset and strong sense of urgency
- Building teams that win together
Work Environment
- Primarily based in office and warehouse settings
- Occasional field visits required
- Occasional travel within British Columbia
Why Join Trail
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers
Delivery Operations Manager (925)
Top Benefits
About the role
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Trail Appliances is seeking a dynamic Delivery Operations Manager to lead our Delivery Team in providing safe, timely, and efficient in-home appliance deliveries. Reporting directly to the Director of Delivery Excellence, this role is pivotal in upholding our commitment to exceptional customer service and operational excellence.
As a key leader, you will foster a high-performance culture, inspire your team, and drive continuous improvement across all aspects of delivery operations. You’ll be responsible for building and maintaining a best-in-class delivery team while ensuring key performance indicators and customer satisfaction goals are consistently met.
As the Delivery Operations Manager, you will…
Lead and Inspire
- Promote a positive, professional, and safety-focused work environment
- Coach and motivate team members to meet performance goals and deliver exceptional customer experiences
- Facilitate weekly performance meetings and implement action plans aligned with business objectives
- Earn trust by spending time in the field with your team
Drive Operational Excellence
- Oversee all delivery operations to ensure safe, timely, and efficient service
- Optimize delivery routes and staffing schedules for maximum efficiency
- Manage dispatch operations and support the dispatch team to ensure smooth coordination
Champion Change and Improvement
- Lead change initiatives with effective strategies that encourage team adoption and minimize resistance
- Identify and implement cost-saving and process improvement opportunities
- Contribute to the development and enhancement of Trail’s delivery training program
Enhance Customer Experience
- Resolve escalated delivery-related customer issues with urgency and professionalism
- Monitor and reduce customer damage claims through proactive training and process improvements
Manage Assets and Resources
- Oversee truck leases, maintenance, and damage reporting
- Coordinate recruitment and onboarding for delivery team members
Ensure Safety and Compliance
- Enforce safety protocols and provide ongoing training to support a safe working environment
The education we need
- Post-secondary education required
- Certification in Logistics, Transportation, or Distribution is an asset
The Experience And Skills We Need
- Minimum 5 years in distribution, logistics, or customer service, including last-mile and in-home delivery
- 3–5 years in a delivery management role
- Experience in warehouse operations is an asset
- Proven track record of leading and developing teams
- Strong financial acumen, including budgeting and P&L management
- Advanced proficiency in Excel, Access, Outlook, and routing/mapping software
- Excellent interpersonal, communication, and decision-making skills
- Strong analytical and problem-solving abilities
- High initiative, energy, and ability to work independently or collaboratively
- Familiarity with local geography is essential
We hope you are passionate about
- Coaching and developing teams
- Commitment to continuous improvement and customer-centric service
- Ability to lead change and drive results in a fast-paced environment
- Collaborative mindset and strong sense of urgency
- Building teams that win together
Work Environment
- Primarily based in office and warehouse settings
- Occasional field visits required
- Occasional travel within British Columbia
Why Join Trail
- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About Trail Appliances BC
At Trail Appliances, we make everyday life better.
Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We’ve got it and over 50 others to compare it to. As a family business, we can do things big chains can’t. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.
In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.
Our three divisions:
- Retail Sales
- Builder Division (Single Family, Multi-Family, and Apartment Replacement)
- Designer Sales
Join our team of Trailblazers -> https://www.trailappliances.com/careers