IT Technical Support - Level 2 - On site - Mount Royal Office

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

Fuze Logistics Services is currently seeking for an IT Technical Support - Level 2 to join our team. The candidate will be responsible for providing technical assistance and support to employees on computer systems, hardware, and/or software. The candidate will also be responsible to respond to technical inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Responsibilities:

• Develop and implement, in collaboration with the Manager, Technical Support and Infrastructure, efficient technical processes to quickly address problems to minimize downtime;

• Carry out assessments to determine the need for changes in hardware/software configurations;

• Provide IT solutions to personnel in non-technical and comprehensible terms;

• Perform scheduled maintenance on computer systems to ensure efficient operations;

• Stay up to date with new technologies and trends;

• Perform network management;

• Ensure the management of the inventory of IT equipment;

• Participate in related IT projects;

• Verify functionality of hardware and software components;

• Install and configure appropriate software and functions according to the department’s needs and standards;

• Organize and schedule upgrades and maintenance;

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

Education Requirements, Skills, and Knowledge:

• Technical diploma (DEC, AEC) in Technical Support or in a related field

Minimum 2 years of experience with the following technologies:

• Windows 10 PC Support & Apple PC;

• Windows Server 2008 and above background;

• MS Office /Office 365;

• Backoffice CRM;

• Cell Telephone Android and Apple;

• Ticketing System Jira;

• Remote Support.

A Few Great Reasons to work at Fuze Logistics:

• We are a dynamic team, rapidly expanding, offering plenty of immediate room to grow and to make an impact, this is the time to join if you want to be part of an exciting growth with a future for you!

• We have a friendly, welcoming, teamwork environment that fosters collaboration, our corporate culture is to help each other to succeed as a team, our team supports each other, encourages each other, and plays fair ALL the time, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type and complexity;

• An “open-door” policy where communication and brainstorming is encouraged;

• Our salaries are competitive, we are at a convenient location by car (free parking) or by metro, with beautiful offices!

If you are dynamic person, with interpersonal skills to interact with multiple areas, drive results and deliver, you are the person for this role!

Fuze Logistics Services Inc. is committed to providing equal opportunity for all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristics protected by provincial laws. If you are selected to participate in recruitment, selection and/or assessment process, please advise our Human Resources department of any accommodation(s) needed to ensure your equal participation. Any information collected relating to the accommodation will be addressed confidentially.