Full Time Fitness Associate

Location

Niagara West YMCA, Grimsby

Pay

$18.57 - $19.14 per hour
YMCA Membership Benefits upon hire

Employer paid LTD, Group Life, AD&D, Health and Dental after 3 month probation
Eligible to enroll in the YMCA of Niagara pension plan after 1 year of service

Employment Type

Full Time - 40 Hours per week
Occasional early mornings, evening & weekend hours

Placement Date

November 11, 2025

WHY WORK FOR THE YMCA?

The YMCA of Niagara is a mission-driven organization committed to fueling a healthy, connected, and engaged Niagara. Our presence in over 100 program sites has been impacting the community with dedication and purpose for over 150 years.

Our legacy in the community is a testament to the transformative work we do. We serve a diverse range of individuals and families, with a commitment to inclusivity, collaboration, and the wellbeing of all. As we move forward, we are embracing a revitalized approach to meet the evolving needs of the community and actively contribute to transforming lives across Niagara.

Guided by our shared values – caring, health, honesty, inclusiveness, respect, advocacy, and responsibility - the YMCA provides our employees with meaningful opportunities to make a positive impact on individuals and the health of our communities.

Our dynamic team is dedicated to maintaining our growth trajectory though continuously adapting and innovating our services and programs to meet the changing landscape in Niagara.

NATURE & SCOPE

The Fitness Associate is responsible for the growth and retention of membership through the provision/delivery of service excellence in orientation of members, individual and group personal training, and medical/chronic disease programs. The incumbent engages with members to optimize their experience in achieving personal fitness goals in order to maximize retention. The Fitness Coach/Personal Trainer will report to the Program Coordinator, Fitness and there are no direct reports

RESPONSIBILITIES

• Demonstrate the ability to provide excellent service to members from the point of introduction through to the point of goal achievement or program completion

• Provide fitness instruction/coaching in both one-on-one and group formats; deliver service as part of the YMCA of Niagara Health and Fitness program

• Deliver Fitness YTHRIVE to new or returning members to get them on the right track and connect them with appropriate YMCA programs and services

• Provide health and fitness expertise for medical and/or chronic disease programs as required.

• Develop and lead Small Group Sessions as required

• Deliver a wide variety of Health and Fitness programs and services to members (YMCA Kick Start, recreational sports, Fitness Orientations, Personal Training, etc.)

• Accountable for following systems, practices and targets which support Member Retention

• Accountable for pre and post appointment calls

• Engage and connect with new members to ensure that available appointments are booked whenever possible

• Build relationships with members in order to optimize members’ experience and help them to achieve their fitness goals

• Maintain positive relationships with members through ongoing connections in person, via phone and email

• Monitor member development and progress. Provide feedback to the member that is constructive, positive and specific to the member goals

• When not scheduled in appointments or programs, consistently approach members and assist them with their fitness progress

• Maintain and update Member Fitness Records using EzFacility

• Ensure a safe, clean and well maintained environment

• Maintain Y WAY Standards

• Provide expertise with Group Training on Fitness Floor

• Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara

• Other duties as required

QUALIFICATIONS

• Post-secondary diploma or degree in Physical Education, Kinesiology, Recreation or related field is an asset.

• YMCA Canada Personal Training or equivalent

• Current and relevant Group Fitness Instructor Certification (two or more streams is an asset).

• Proven customer service skills

• Minimum 2 years practical experience in the fitness industry

• 1 or more years’ experience coaching/personal training individuals who are new or returning to fitness

• Experience delivering Group Fitness classes in an asset

• Flexibility; willingness to learn new skills and to alter shifts

• Excellent interpersonal and relationship building skills

• Upon hiring, current Standard First Aid & CPR-C from an approved agency

• Upon hiring, a clear and satisfactory criminal record check inclusive of the vulnerable sector search (PVSC) issued for the YMCA of Niagara.

COMPETENCIES

Self Management
Works independently with minimal supervision

Service Orientation

Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience

Coaching and Development

Commits to assisting participants, volunteers, staff and self in continuous learning and development

Quality Focus

Ensures that YMCA programs and services are superior

Relationship Building and Collaboration

Builds positive interactions both internally and externally to achieve work related goals

Concern for Health and Safety
Acknowledges and understands how to manage and educate others of risk and harm reduction

Results oriented
The ability to lead, manage and achieve identified goals

APPLICATION PROCESS

Interested applicants are invited to submit an application by noon on October 30, 2025.

Internal applicants are encouraged to apply on our internal job board by logging into their UKG portal and navigating to Myself > My Company > View Opportunities. Internal applicants are also encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by email.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.

For more information on other opportunities at the YMCA of Niagara, please visit: ymcaofniagara.org

Licenses & Certifications

Required

• Standard First Aid
• CRC VSS