Specifically, you will take ownership of the following:

RESPONSIBILITIES:

• Perform and complete alterations according to Indochino’s guidelines and service standards

• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed

• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting

• Customer-centric approach, understanding and showing enthusiasm for the product and brand

• Press, steam, and spot clean garments/merchandise as necessary

• Follow quality control guidelines and garment inspection

• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner

• Complete any rush orders, special requests and escalated situations

• Maintain an accurate record of alterations completed, utilizing the tools provided

• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue

• Cultivate customer relationships to create loyalty and foster brand ambassadors

• Identify and communicate possible quality discrepancies, both from factory and from vendors

• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion

• Educate customers and Showroom personnel on proper fitting techniques

• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate

• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately

• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

• High level of applied tailoring skills
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize and work within tight deadlines
• Strong desire and aptitude to develop, learn and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail an advantage
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and team engagement.
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

-**Growth Opportunities:**Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. -**Collaborative Environment:**Work alongside talented and passionate team members who support each other to succeed. -**Impactful Work:**Contribute to a growing retail department and help shape the future of Indochino. -**Customer Focused:**Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.