Product Owner, Retail Planning & Replenishment Systems
About the role
Hybrid: Markham, Ontario
Job Description The Product Owner, Retail Planning and Replenishment Systems is responsible for the experience, workflows, user interface, and functional evolution of Pet Valu’s Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal platforms. These systems directly support how our teams forecast demand, generate store orders, manage DC inbound flow, and support inventory availability across our network.
Reporting to the Supply Chain BI Solutions Manager, this role acts as the connection point between business users, data teams, technical teams, and system vendors. The Product Owner ensures that these platforms are intuitive, reliable, efficient, and aligned to the operational processes used by Replenishment, Demand Planning, Merchandising, Store Operations, and CFC. This role applies modern product ownership practices to deliver continuous improvement, consistent adoption, and measurable business value.
Salary Range - $80,000 - $95,000
Key Responsibilities
- Product Ownership and Roadmap
- Own the end-to-end product experience for Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal.
- Build and maintain the roadmap for functionality, enhancements, reliability improvements, and user experience upgrades.
- Translate business requirements into clear product requirements, user stories, and acceptance criteria.
- Prioritize the backlog based on business value, user needs, and system impact.
User Experience And Workflow Design
- Ensure the user interface and workflows across all three platforms are intuitive and support efficient decision making.
- Identify opportunities to simplify steps, reduce errors, improve insights, and enhance the overall system experience.
- Partner with business users to understand challenges and gather input on future improvements.
Cross Functional Collaboration
- Work with Replenishment, Demand Planning, Merchandising, Store Operations, CFC, and SCBI to understand how these systems support daily work and long-term planning.
- Collaborate with IT and Application Operations to support system stability, data integrity, and integration flow.
- Engage with vendor partners, including Blue Yonder and AGR, to support platform enhancements and issue resolution.
Delivery and Implementation
- Lead requirement refinement, support development processes, and coordinate testing and validation activities.
- Facilitate UAT with business users to ensure solutions meet expectations and deliver value.
- Support deployment planning and ensure changes are communicated clearly to all impacted users.
Platform Performance and Data Integrity
- Monitor system performance, access issues, data alignment, and functional stability across BY and AGR.
- Support the investigation and resolution of issues such as order flow delays, parameter conflicts, or interface inconsistencies.
- Partner with SCBI to ensure key planning and replenishment data is visible, accurate, and actionable.
Training, Communication, and Change Management
- Create or support user guides, training materials, release notes, and communication packages for new or updated functionality.
- Build strong relationships with user groups and stakeholders to support adoption and continuous improvement.
- Serve as a champion for product thinking and efficient use of tools.
Performance Measures and Continuous Improvement
- Work with the business to monitor and improve key performance indicators such as store order editing, forecast visibility, order flow stability, and platform adoption.
- Identify and pursue opportunities to streamline planning and replenishment workflows through system enhancements.
- Promote a continuous improvement mindset across all supported systems and teams.
Qualifications Required
- Experience with Blue Yonder (Demand or Fulfillment), AGR Web Portal, or similar retail planning and replenishment systems.
- Demonstrated product ownership or business system ownership experience.
- Strong understanding of forecasting, replenishment, store ordering, or inventory management workflows.
- Ability to translate business processes into intuitive system workflows and functional requirements.
- Strong communication and collaboration skills with both technical and business partners.
- Experience leading testing, user validation, or implementation activities.
Preferred
- Exposure to analytics or reporting tools such as Power BI or other data visualization platforms.
- Experience working with vendors or third parties on system enhancements and troubleshooting.
- Familiarity with Agile or iterative delivery models.
- Experience in retail supply chain environments.
Core Competencies
- User Centered Thinking: Focused on building system experiences that support intuitive and efficient workflows.
- Problem Solving: Able to translate complex issues into actionable solutions.
- Collaboration: Builds trust and alignment across functions.
- Communication: Communicates clearly and appropriately for diverse audiences.
- Decision Making: Prioritizes effectively under competing demands.
- Systems Thinking: Understands how different systems and processes connect in the planning and replenishment ecosystem.
Education And Experience
- Post secondary education in Business, Supply Chain, Information Systems, Engineering, Analytics, or a related field.
- An equivalent combination of education and practical experience will be considered.
- Additional training or certification in Product Ownership, Agile Delivery, or Business Analysis is an asset.
- 3 to 5 years of experience in Product Ownership, Business Systems ownership, Business Analysis, or a related role supporting enterprise applications.
- Experience working with Blue Yonder Demand, Blue Yonder Fulfillment, AGR Web Portal, or other planning, forecasting, or replenishment platforms in a retail or supply chain environment.
- Strong background supporting or improving user workflows, UI driven processes, or front-end system interactions.
- Demonstrated success translating business requirements into system functionality, user stories, or product enhancements.
- Experience partnering with cross functional teams such as Replenishment, Demand Planning, Merchandising, Store Operations, and IT.
- Experience coordinating user acceptance testing, rollout communications, and change management.
- Experience working with third party vendors or software providers to resolve issues or deliver enhancements.
*This posting is for an existing vacancy.
As part of the application process, AI may be used to assist with screening or assessing job applicants.*
About Pet Valu
As Canada’s largest pet retailer, we’re dedicated to strengthening the bond between Devoted Pet Lovers and their pets. From guiding new pet parents to creating a lifetime of memorable moments, love lives here™ in everything we do.
With nearly 50 years of animal care expertise, Pet Valu has grown to a network of 800+ neighbourhood stores across Canada, delivering knowledgeable customer care and premium products to support every pet’s journey. Our modern corporate office and state-of-the-art distribution centers allow us to efficiently serve these communities, ensuring consistency and top-quality service at every location.
Pet Valu is committed to fostering an open, equitable and inclusive workplace culture. Central to this is our aspiration to have our corporate ACE and franchisee staff reflect the diversity of the devoted pet lovers and neighbourhoods we serve. To demonstrate our commitment, we conduct a search for diverse candidates for all senior leadership positions, as well as potential director nominees for election to our Board.
We’re also proud to support local pet rescues and charities through our Companions for Change™ program, which has so far raised over $31 million, sponsored 200+ Dog Guides teams, and helped find forever homes for over 47,000 pets.
Headquartered in Markham, Ontario, Pet Valu trades on the Toronto Stock Exchange (TSX: PET). Find open opportunities on our careers page at petvalu.ca/careers.
Product Owner, Retail Planning & Replenishment Systems
About the role
Hybrid: Markham, Ontario
Job Description The Product Owner, Retail Planning and Replenishment Systems is responsible for the experience, workflows, user interface, and functional evolution of Pet Valu’s Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal platforms. These systems directly support how our teams forecast demand, generate store orders, manage DC inbound flow, and support inventory availability across our network.
Reporting to the Supply Chain BI Solutions Manager, this role acts as the connection point between business users, data teams, technical teams, and system vendors. The Product Owner ensures that these platforms are intuitive, reliable, efficient, and aligned to the operational processes used by Replenishment, Demand Planning, Merchandising, Store Operations, and CFC. This role applies modern product ownership practices to deliver continuous improvement, consistent adoption, and measurable business value.
Salary Range - $80,000 - $95,000
Key Responsibilities
- Product Ownership and Roadmap
- Own the end-to-end product experience for Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal.
- Build and maintain the roadmap for functionality, enhancements, reliability improvements, and user experience upgrades.
- Translate business requirements into clear product requirements, user stories, and acceptance criteria.
- Prioritize the backlog based on business value, user needs, and system impact.
User Experience And Workflow Design
- Ensure the user interface and workflows across all three platforms are intuitive and support efficient decision making.
- Identify opportunities to simplify steps, reduce errors, improve insights, and enhance the overall system experience.
- Partner with business users to understand challenges and gather input on future improvements.
Cross Functional Collaboration
- Work with Replenishment, Demand Planning, Merchandising, Store Operations, CFC, and SCBI to understand how these systems support daily work and long-term planning.
- Collaborate with IT and Application Operations to support system stability, data integrity, and integration flow.
- Engage with vendor partners, including Blue Yonder and AGR, to support platform enhancements and issue resolution.
Delivery and Implementation
- Lead requirement refinement, support development processes, and coordinate testing and validation activities.
- Facilitate UAT with business users to ensure solutions meet expectations and deliver value.
- Support deployment planning and ensure changes are communicated clearly to all impacted users.
Platform Performance and Data Integrity
- Monitor system performance, access issues, data alignment, and functional stability across BY and AGR.
- Support the investigation and resolution of issues such as order flow delays, parameter conflicts, or interface inconsistencies.
- Partner with SCBI to ensure key planning and replenishment data is visible, accurate, and actionable.
Training, Communication, and Change Management
- Create or support user guides, training materials, release notes, and communication packages for new or updated functionality.
- Build strong relationships with user groups and stakeholders to support adoption and continuous improvement.
- Serve as a champion for product thinking and efficient use of tools.
Performance Measures and Continuous Improvement
- Work with the business to monitor and improve key performance indicators such as store order editing, forecast visibility, order flow stability, and platform adoption.
- Identify and pursue opportunities to streamline planning and replenishment workflows through system enhancements.
- Promote a continuous improvement mindset across all supported systems and teams.
Qualifications Required
- Experience with Blue Yonder (Demand or Fulfillment), AGR Web Portal, or similar retail planning and replenishment systems.
- Demonstrated product ownership or business system ownership experience.
- Strong understanding of forecasting, replenishment, store ordering, or inventory management workflows.
- Ability to translate business processes into intuitive system workflows and functional requirements.
- Strong communication and collaboration skills with both technical and business partners.
- Experience leading testing, user validation, or implementation activities.
Preferred
- Exposure to analytics or reporting tools such as Power BI or other data visualization platforms.
- Experience working with vendors or third parties on system enhancements and troubleshooting.
- Familiarity with Agile or iterative delivery models.
- Experience in retail supply chain environments.
Core Competencies
- User Centered Thinking: Focused on building system experiences that support intuitive and efficient workflows.
- Problem Solving: Able to translate complex issues into actionable solutions.
- Collaboration: Builds trust and alignment across functions.
- Communication: Communicates clearly and appropriately for diverse audiences.
- Decision Making: Prioritizes effectively under competing demands.
- Systems Thinking: Understands how different systems and processes connect in the planning and replenishment ecosystem.
Education And Experience
- Post secondary education in Business, Supply Chain, Information Systems, Engineering, Analytics, or a related field.
- An equivalent combination of education and practical experience will be considered.
- Additional training or certification in Product Ownership, Agile Delivery, or Business Analysis is an asset.
- 3 to 5 years of experience in Product Ownership, Business Systems ownership, Business Analysis, or a related role supporting enterprise applications.
- Experience working with Blue Yonder Demand, Blue Yonder Fulfillment, AGR Web Portal, or other planning, forecasting, or replenishment platforms in a retail or supply chain environment.
- Strong background supporting or improving user workflows, UI driven processes, or front-end system interactions.
- Demonstrated success translating business requirements into system functionality, user stories, or product enhancements.
- Experience partnering with cross functional teams such as Replenishment, Demand Planning, Merchandising, Store Operations, and IT.
- Experience coordinating user acceptance testing, rollout communications, and change management.
- Experience working with third party vendors or software providers to resolve issues or deliver enhancements.
*This posting is for an existing vacancy.
As part of the application process, AI may be used to assist with screening or assessing job applicants.*
About Pet Valu
As Canada’s largest pet retailer, we’re dedicated to strengthening the bond between Devoted Pet Lovers and their pets. From guiding new pet parents to creating a lifetime of memorable moments, love lives here™ in everything we do.
With nearly 50 years of animal care expertise, Pet Valu has grown to a network of 800+ neighbourhood stores across Canada, delivering knowledgeable customer care and premium products to support every pet’s journey. Our modern corporate office and state-of-the-art distribution centers allow us to efficiently serve these communities, ensuring consistency and top-quality service at every location.
Pet Valu is committed to fostering an open, equitable and inclusive workplace culture. Central to this is our aspiration to have our corporate ACE and franchisee staff reflect the diversity of the devoted pet lovers and neighbourhoods we serve. To demonstrate our commitment, we conduct a search for diverse candidates for all senior leadership positions, as well as potential director nominees for election to our Board.
We’re also proud to support local pet rescues and charities through our Companions for Change™ program, which has so far raised over $31 million, sponsored 200+ Dog Guides teams, and helped find forever homes for over 47,000 pets.
Headquartered in Markham, Ontario, Pet Valu trades on the Toronto Stock Exchange (TSX: PET). Find open opportunities on our careers page at petvalu.ca/careers.