Category: Analytics and Emerging Digital Technologies

Main location: Canada, Quebec, Montréal

Position ID: J0825-1175

Employment Type: Full Time

Position Description:

We are looking for a Support Analyst to join the Identity & Access Management team in Montreal, which oversees a dozen Access Management applications.

The candidate main responsibilities include, but are not limited to:

• Support the applications within IAM scope.

• Ensure the stability and availability of all services/tools.

• Support end-users.

• Coordinate, communicate and assist in resolving outages.

• Ensure services operate in compliance with the security rules.

• Understand the group's procedures and how different IAM systems interact with one another.

• Participate in digitalization project to minimize support activities by:

• Identify potential automations of recurrent tasks.

• Organize and animate Hands-on sessions with applications team within the group.

• Promote self-service tools and their proper usage.

• Identify enhancements to procedures.

• Spread the knowledge:

• Contribute to the enhancement of existing documentation and create new one.

• Create, write or record tutorials.

• Liaise and collaborate with teams in France and India.

The candidate will join the Montreal team, but since the IAM entity is spread between Paris, Bangalore and Montreal, the selected candidate will need to be autonomous and able to work with global teams.

Support coverage is between 8am and 7:30pm, the candidate needs to be flexible with rotations for earlier start and later finish.

Every few months, the candidate will be required to work a couple of hours during the weekend.

Profile
Skills and Qualifications:
Must Have:

• 3+ years of experience in a similar role.

• Critical thinking: Ability to understand complex multi-level problems that can involve multiple IT teams, systems or users.

• Client-centered: Ability to interact with end-users on a daily basis, to resolve their issues and identify their needs.

• Focus: Ability to endorse pressure and stay focused on the final goal.

• Basic SQL

• Basic Network

• Basic Unix/Linux commands

• Knowledge about API

Nice-to-have:

• ElasticSearch, Kibana, Matomo

• OIDC, SAML

• Python

• Security topic

LANGUAGE: French, English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

#LI-AM1

Skills:

• English
• French
• Analytical Thinking
• Identity and Access Mgt (IAM)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.