The Client Account Administrator (3 Year Term) provides administrative services to the Single and Multi - Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations & beneficiaries. We are looking for an enthusiastic team player, who can also work independently with minimum supervision in a fast-paced environment. The duration of the fixed-term is 3 years.

The Client Account Administrator (3 Year Term) will:

• Maintain and update the CAPS database. Manage data, track reports, and perform year-end reconciliations within the internal CAPS system.
• Verify premium rates for various benefits and process rate changes.
• Collect, reconcile & balance employer reports, member payment via cheques, EFT or credit/debit.
• Learn the online credit card system to collect payments from members and setting up accounts and re-occurring billing.
• Set up, monitor, and maintain Pre Authorized Payment (PAP) agreements.
• Prepare correspondence to members and employers.
• Prepare invoices/credit memos for discrepancies in remittances.
• Respond promptly to high volumes of inquiries via phone and email, offering guidance on coverage and eligibility.
• Work closely with accounting and inform senior staff of arising issues.
• Clarify information in insurance contracts and booklets. stakeholders.
• Ensure secure handling of sensitive data.
• Contribute to any other tasks or projects assigned.

To be successful as a Client Account Administrator (3 Year Term) you will need:

• Education/skills acquired at secondary level or higher e.g. one year Community College Certificate.
• At least 1-2 years of related work experience in a similar role.
• Sound knowledge of Microsoft 365, proficient in Microsoft Word, Excel, Outlook, and Teams
• Excellent customer service skills, ability to handle high-volume of calls and emails.
• To demonstrate ability to learn and master new software and technology.
• To directly responding to clients and their members inquiries & executing their instructions
• The ability to maintain good public relations, both within and outside the organization.
• Excellent grammatical, spelling, and communication skills.
• Superior data entry skills and strong mathematical and reconciliation skills.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• Attention to detail and ability to meet strict deadlines.
• To provide general information regarding benefits.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

What’s in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• Competitive compensation

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.