Summary

Job Posting: Houseperson – Housekeeping

Location: Hyatt Regency Toronto
Department: Housekeeping
Reports To: Executive Housekeeper / Housekeeping Leadership
Employment Status: Full-Time / Part-Time (as applicable)

Status: Replacement

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a workplace that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Job Summary

The Houseperson supports the Housekeeping Department by ensuring adequate inventory levels for guest room floors, maintaining the cleanliness of public and back-of-house areas, and responding promptly to guest and operational requests. This role is essential to the overall cleanliness, safety, and efficiency of hotel operations and guest satisfaction.

Compensation

• Starting wage: CA$21.23/hour during probation
• After probation: CA$26.54/hour

Qualifications

• Minimum 1 year of cleaning experience in a hotel or related industry preferred
• Ability to communicate effectively with guests, co-workers, and management
• Strong organizational and problem‑solving skills
• Good oral and written communication skills
• Ability to perform physical duties including prolonged standing, bending, pushing carts, and lifting up to 70 lbs
• Ability to work independently and as part of a team
• Must be legally entitled to work in Canada

Key Responsibilities

Duties include, but are not limited to, the following:

Public & Back‑of‑House Cleaning

• Maintain cleanliness of all public areas including furniture, ledges, floors, doors, frames, hinges, garbage receptacles, tables, light fixtures, signage, and entrance areas
• Clean turnaround areas, entrances, and entrance mats
• Clean and maintain all public washrooms, including sinks, partitions, fixtures, receptacles, and supplies
• Empty garbage containers and disinfect high‑touch surfaces
• Clean administrative offices
• Polish stainless steel and chrome surfaces, including elevators
• Vacuum and steam clean carpets; perform spot cleaning as required

Inventory & Operational Support

• Collect garbage from all hotel areas including grounds and parking lots
• Prepare and maintain required par stock of linens for guest rooms and Food & Beverage departments
• Ensure linen and supply inventory is stocked on assigned guest room floors for Room Attendants
• Keep accurate records of daily productivity and assigned tasks

Guest & Team Support

• Respond promptly to radio and/or HotSOS requests
• Deliver guest items such as cots, cribs, towels, and other requested supplies
• Support housekeeping and hotel operations as directed by management

Safety & Standards

• Perform all tasks in accordance with hotel standards, health and safety guidelines, and WHMIS requirements
• Report safety hazards, maintenance issues, or damaged equipment to management
• Use hotel equipment responsibly and maintain cleanliness of tools and storage areas
• Perform other duties as assigned by Management

Working Conditions

• Shift work including weekends and holidays may be required
• Hours of work, rest periods, and overtime are scheduled in accordance with the Ontario ESA

Accommodation & Equal Opportunity

Hyatt Regency Toronto is committed to an inclusive, barrier‑free workplace. Employment accommodations are available throughout the recruitment and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If contacted for an interview or employment opportunity, please advise the Human Resources Department if you require an accommodation.