About Compass Communities

With over 70 residential communities in 8 provinces coast-to-coast and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Visit www.compasscommunities.ca for more information.

Why Join Compass?

• Be part of the solution to Canada’s housing challenge, creating affordable and vibrant communities.
• Join a leading national company in a unique and growing industry.
• Make a positive daily impact in your community.

Role Summary

Reporting to the Community Manager, the Community Administrator will work closely with the Community Manager and Maintenance team to ensure effective community operations. This role assists in handling all daily property management requirements such as collecting receivables, coordinating with contractors and addressing any homeowner inquiries or concerns.

Core Responsibilities

• Assist in operating the community in accordance with Compass standards to establish and maintain the community rules and regulations;
• Receive POs, creating requisitions and recording rent payments;
• Deliver rent payment to the bank (where applicable);
• Enter rent payments into the Rent Manager system and reconcile and process bank deposits;
• Assist in creating and managing issue tickets and communicating them to the maintenance team;
• Follow-up on outstanding requests;
• Work within the assigned budget;
• Review accounts receivable and maintain collections efficiency;
• Generate weekly AR reports;
• Collect lot rent with the objective of managing and achieving a zero balance in AR;
• Assist and work in a safe working environment for all employees by following the Health and Safety Policy and reporting all accidents/incidents in accordance with company policy;
• Meet and work with contractors/vendors when needed and ensure all jobs are started and completed within deadlines;
• Assist with inspecting common areas and all infrastructure including roads, landscaping, tree service, waste management and Community utility systems to ensure they are maintained and working effectively while eliminating any potential hazards;
• Assist with filing fire safety documents and inspecting all fire safety systems bi-annually or when required;
• Communicate with homeowners about leases, rent payments and deferrals, and lease termination, as well as satisfactorily resolve any complaints;
• Create tenant notices/letters regarding rent payments, potential lease termination/evictions, community standards and maintenance concerns including waste management, etc. for the Regional Manager’s approval and distribute them;
• Assist with prospective residents, processing and filing applications and seeing them through the approval workflow;
• Assist with the organization and implementation of tenant appreciation and social events.

Required Skills and Experience

• 2+ years of relevant experience in a similar line of work;
• Previous experience in residential property management is a strong asset;
• Computer and software proficiency (primarily Microsoft Word, Excel, Outlook, Internet and Rent Manager);
• Demonstrated ability to make decisions, exercise good judgment, and maintain confidentiality;
• Ability to demonstrate a responsible and positive attitude;
• A genuine interest in customer service, helping and working with homeowners;
• Ability to communicate well and establish relationships with colleagues and residents;
• Strong written and verbal communication;
• Valid driver’s license, and reliable, insured means of transportation to and between work locations as required for some locations.

Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.