Operational applications support technician
Top Benefits
About the role
You are dynamic, you have a keen sense of organization, a spirit of initiative, a thirst for learning, an eye for detail and a remarkable personality and you would like to work within a passionate team? This job is for you! We are looking for a resourceful candidate who speaks well and for whom customer service is important. The diversity of the tasks assigned will allow the candidate to put all his knowledge to good use and to learn constantly.
Job Summary Under the supervision of the IT Director and within a dynamic and agile IT team, the main role of the technician will be to respond to requests for services and application assistance from users. He is a specialist in operational hotel and restaurant applications (In direct contact with our guests). He will have the opportunity to collaborate on multiple projects using cutting-edge technologies. Germain Hotels' IT environment is highly diversified and allows team members to acquire new knowledge and develop their expertise.
What We Offer
- Competitive salary
- Comprehensive group insurance plan
- Wellness Program (EAP) for team members and their immediate families
- Hybrid telecommuting policy
- Well-lit and friendly work environment
- Advantageous team-member rate to experience Germain Hotels properties
- Opportunity for advancement within a company that is growing across Canada
YOUR ROLE
- Provide level 2 support for application assistance calls
- Manage the creation of accounts on various applications
- Communicate with vendors to resolve issues
- Improve and update user guides and procedures
- Create, improve and maintain technical documentation
- Collaborate in the harmonization and optimization of the use of operational applications
- Collaborate in their configuration and deployment
- Work closely with operations, accounting, distribution and marketing
- Act as an operations representative to the IT team, and technology facilitator to operations
YOUR PROFILE
- Graduate in Hospitality / Hotel Management
- Experience in a support role is an asset
- Good knowledge of Opera PMS / Opera S&C / Simphony POS
- Minimum of 3 years of experience in the hotel industry
- Application analysis, problem solving and troubleshooting skills
- communication skills
- Ability to work in a fast paced environment
- Willingness to learn new technology skills
- Fluency in French and English
- Curiosity and resourcefulness
- Good priority management
About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities
Operational applications support technician
Top Benefits
About the role
You are dynamic, you have a keen sense of organization, a spirit of initiative, a thirst for learning, an eye for detail and a remarkable personality and you would like to work within a passionate team? This job is for you! We are looking for a resourceful candidate who speaks well and for whom customer service is important. The diversity of the tasks assigned will allow the candidate to put all his knowledge to good use and to learn constantly.
Job Summary Under the supervision of the IT Director and within a dynamic and agile IT team, the main role of the technician will be to respond to requests for services and application assistance from users. He is a specialist in operational hotel and restaurant applications (In direct contact with our guests). He will have the opportunity to collaborate on multiple projects using cutting-edge technologies. Germain Hotels' IT environment is highly diversified and allows team members to acquire new knowledge and develop their expertise.
What We Offer
- Competitive salary
- Comprehensive group insurance plan
- Wellness Program (EAP) for team members and their immediate families
- Hybrid telecommuting policy
- Well-lit and friendly work environment
- Advantageous team-member rate to experience Germain Hotels properties
- Opportunity for advancement within a company that is growing across Canada
YOUR ROLE
- Provide level 2 support for application assistance calls
- Manage the creation of accounts on various applications
- Communicate with vendors to resolve issues
- Improve and update user guides and procedures
- Create, improve and maintain technical documentation
- Collaborate in the harmonization and optimization of the use of operational applications
- Collaborate in their configuration and deployment
- Work closely with operations, accounting, distribution and marketing
- Act as an operations representative to the IT team, and technology facilitator to operations
YOUR PROFILE
- Graduate in Hospitality / Hotel Management
- Experience in a support role is an asset
- Good knowledge of Opera PMS / Opera S&C / Simphony POS
- Minimum of 3 years of experience in the hotel industry
- Application analysis, problem solving and troubleshooting skills
- communication skills
- Ability to work in a fast paced environment
- Willingness to learn new technology skills
- Fluency in French and English
- Curiosity and resourcefulness
- Good priority management
About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities