Reports to: Director of Operations
Location: Western Canada (Based in BC or AB, with travel across BC, AB, SK, MB)

About Stitch It

Stitch It Alterations and Dry Cleaning is North America’s premier provider of tailoring and dry-cleaning services, renowned for our 30-day fit guarantee. Our mission is to perfect fit and style through expert, personalized services, and our vision is to lead the industry globally as the only international name in alterations and dry-cleaning. Guided by our values: Customer First, Professionalism, Integrity, Sustainability, Innovation, Inclusivity, and Community; we seek a seasoned leader to drive our Western Canada operations.

Job Overview

As the District Sales Manager, you will oversee 15-20 stores across Western Canada, driving sales growth, operational excellence, and team performance. Reporting to the Director of Operations, you will act as a strategic leader, forging local partnerships, optimizing store operations, and delivering exceptional customer experiences. This role demands a proven leader with a track record of success in retail or service industries, ready to represent Stitch It’s brand and values in the region.

Key Responsibilities

Leadership & Team Management

• Set and communicate clear goals for store teams, ensuring alignment with company objectives through bi-weekly manager meetings and weekly check-ins.
• Recruit, train, and develop high-performing Store Managers, overseeing associate hiring and succession planning.
• Conduct timely performance evaluations, recognizing achievements and addressing issues using company templates (e.g., Action Plans, Performance Improvement Plans).
• Resolve team conflicts professionally, ensuring fair documentation and stakeholder communication.
• Foster a culture of accountability and inclusivity, reflecting Stitch It’s mission, vision, and values.

Sales & Financial Performance

• Achieve district sales targets through strategic marketing and partnerships with local retailers and businesses.
• Monitor and analyze weekly KPIs (Sales, Labor %, Average Sale, Google Reviews, Quality Metrics), developing action plans to optimize performance.
• Manage budgets, labor costs, and scheduling to maximize efficiency and profitability.
• Drive B2B and B2C sales growth, leveraging regional market insights to expand Stitch It’s presence.

Operational Excellence

• Ensure all stores adhere to company standards, including The One Stitch It Experience, cleanliness, and presentation, through quarterly visits (minimum 4/year).
• Train Store Managers on equipment maintenance, safety protocols, and vendor coordination, ensuring 100% compliance.
• Oversee inventory management and merchandising strategies to meet product sales goals.
• Support store openings, closings, and renovations, adhering to company timelines and providing frontline feedback.
• Enforce health and safety regulations across all stores, maintaining a safe working environment.

Customer Service

• Coach Store Managers to deliver exceptional customer service, ensuring compliance with company standards.
• Resolve customer and vendor issues efficiently, collaborating with the Customer Service team as needed.
• Monitor Google Reviews and customer feedback, maintaining a regional average rating of 4.5+.

Additional Responsibilities

• Represent Stitch It as a key regional leader, providing insights on market trends and opportunities to head office.
• Lead regional participation in company-wide initiatives and pilot programs.
• Serve as a backup for Store Managers when required.
• Travel regularly within Western Canada (BC, AB, SK, MB) with flexible hours aligned with store schedules.

Qualifications

• 7–10 years of experience in retail, sales, or service industries, with at least 3 years in district or multi-store management. (Alterations industry is an asset)
• Proven track record of achieving sales targets, driving operational excellence, and leading high-performing teams.
• Exceptional communication, negotiation, and leadership skills, with a professional and collaborative approach.
• Strong analytical abilities to interpret KPIs, market trends, and financial data, with proficiency in Microsoft Office and retail systems (e.g., POS, scheduling tools).
• Commitment to Stitch It’s mission, vision, and values, with a passion for customer service and sustainability.
• Valid driver’s license and ability to travel frequently within Western Canada.

Compensation & Benefits

• Competitive base salary with performance-based bonus structure.
• Comprehensive benefits, including life insurance, AD&D, and medical/health coverage.
• Generous time-off policies to support work-life balance.
• Group RRSP/DPSP, Employee Discount Card, and Educational Reimbursement.

Why Join Stitch It?

Lead with impact at a company that values excellence and innovation. As a District Sales Manager, you’ll shape our Western Canada operations, driving growth and delivering exceptional customer experiences. If you’re a seasoned leader passionate about retail and ready to champion Stitch It’s values, apply today to join our team!

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Additional pay:

• Retention bonus

Benefits:

• Dental care
• Extended health care
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person