All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Supervisor, Technical Services, the Gaming Technician is responsible for the repair and maintenance of all casinos gaming and gaming related equipment to ensure that integrity is maintained. The incumbent is also responsible for gaming device software upgrades, equipment moves, conversions, installations and providing support for slot investigations.

Job Responsibilities

• Complete all Strategic Gaming, First Nations and Corporate initiatives as related to all gaming equipment that fall under the scope of the Technical Services department.

• Complete configuration changes to enhance the functionality of existing gaming hardware & equipment when required.

• Ensure compliance with Workplace Safety & Health standards by securely installing gaming machines to prevent potential tipping and falling hazards on all gaming bank set ups.

• Complete projects such as software upgrades, machine moves, theme and denomination conversions, pay table changes, machine and new equipment installation, bill validator (BV) upgrades, customer notification (CN) upgrades, programming Advantage equipment, installation and removal of COMM lines, ethernet cabling, machine stabilizing for top heavy machines overhead signage mounts bank toper displays, accent lighting, machine mounts and anchors, base replacements, and player tracking/slot accounting hardware systems, as well as the removal of the machines, and security locks, pinning locks, etc.

• Configure networks as it relates to gaming and gaming related equipment.

• Install, relocate, and remove overhead progressive signage, displays and equipment.

• Test electronic hardware such as: progressive controller systems, bank controllers, slot tournament equipment, graphic displays, accent lighting, connectivity with servers (Bingo, Stadium Gaming, NRT systems, media displays), etc.

• Collaborate with vendors to facilitate the installation, removal and conversion of leased machines, in addition to their associated signage, displays, controllers, dividers and sound chairs.

• Engage in effective communication, coordination, and planning with other departments during the implementation of projects.

• Prepare slot machine and equipment (wiring, alarm switches, assembly of toppers when required, install accounting hardware, etc.), communication protocols, progressive increment testing as well as full phase II communication testing in accordance with MBLL, GLI/BMM/other third-party testers, and Liquor Gaming and Cannabis Authority (LGCA) standards requirements, policies and procedures.

• Install, maintain & update operating systems and application software on applicable gaming related equipment (such as NRT’s).

• Set up shufflers for Table Games, which includes configuring deck settings, game settings, as well as performing quality assurance testing on shufflers.

• Set up, program, and test roulette table equipment including the wheel, reader, sign, and chipper champ.

• Set up and test the tables wide area progressive (connected to both casinos).

• Set up, program, and test tables/electronic tables hybrid which includes both the live and automated tables, connectivity between the tables and terminals, camera feeds for the tables, overhead displays, etc.

• Respond to operational service calls related to all casino gaming, gaming equipment, Liquor Mart money counting equipment, including but not limited to, slot machines, multiplayer electronic live table games, bank and countroom equipment.

• Research, repair, update, calibrate, parts sourcingand maintain non-consumable and gaming related equipment via bench repair in the Technical Services work rooms and at Central Services.

• Research, test, and complete bench repairs.

• Complete the daily work orders, repair logs, and slot machine entry cards as required.

• Work with Technical Security Specialists, Electronic Gaming Management, jurisdictional regulators and gaming vendors on machine audits, repairs, integrity checks, and investigations.

• Assist with jackpot verifications on slot, electronic bingo, and electronic table game wins and conduct software and hardware signature verifications on slot wins over specified dollar amounts while removing and reapplying critical security seals.

• Troubleshoot, conduct technical diagnostics and perform repairs as necessary to ensure proper functionality of gaming equipment.

• Provide site & technical support to First Nations Casinos and VLD as required.

• Perform RAM clears, reconfiguration and testing of slot machines.

• Assist with network outages as it relates to gaming and gaming related equipment (rebooting of routers, switches).

• Investigate and address finance reports related to discrepancies in drop, progressive amounts, unregistered machines, orphaned cans, zero meters, and other issues pertaining to machine accounting, communication, and player/point tracking systems.

• Repair, calibrate, and maintain bill counting equipment for Liquor Marts as scheduled and on demand.

• Diagnose parts and components required for repairs, monitor inventory levels and place orders for parts to ensure adequate equipment and supplies are maintained.

• Receiving of parts and equipment from suppliers and vendors at Central Services both for MBLL and First Nations. Shipping and receiving of parts between Central Services, MSC, CRC and SCGC. Reconciling of parts between all four MBLL properties.

• Complete preventative maintenance and critical math verification related to all casino gaming, gaming equipment, Liquor Mart money counting equipment, including but not limited to slot machines, multiplayer electronic live table games, bank and count room equipment.

• Perform machine configuration audit on slot machines to ensure they are set up properly.

• Maintain comprehensive work orders and logs that contain detailed information on the work completed, equipment serviced, and any pertinent observations made during maintenance.

• Research product information, which includes retrieving product schematics, documentation, and detailed guides from suppliers.

• Participate in training courses to receive the most accurate and up-to-date product information to provide top-quality preventive maintenance services.

• Ensure proper handling, use and storage of hazardous chemicals utilized for maintenance.

• Other related duties as assigned.

Primary Qualifications

• Completion of a recognized degree, diploma, or certificate program in electronics or related discipline, or an equivalent combination of education, certification, and experience.

• A minimum of one (1) year experience in electronics and/or a technical support role.

• Province of Manitoba Class I or MT electrical license is required.

• Have and maintain a valid Manitoba Class 5 Drivers License.

• Understanding of electrical systems and circuitry, including the ability to read schematics and diagrams, diagnose electrical issues, and perform basic electrical repairs.

• Excellent customer service skills and verbal communication skills.

• Experience and proficiency in Microsoft 365 (Word, Excel, Teams, and Outlook).

• Ability to work with a high degree of accuracy and attention to detail.

• Ability to work independently and as part of a team.

• Continuous learning and training to keep up to date with new technologies in the gaming industry.

• Knowledge of software testing, hardware testing, best practices, and methodologies is required.

• Understanding of networking fundamentals is required.

• Strong electronics and mechanical troubleshooting skills are necessary as well as the ability to think outside the box when dealing with non-conventional issues.

• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.

• Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

• Bilingual (French/English) language skills.

• Previous experience in the gaming environment and knowledge of gaming system platforms.

***All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.