##Job Description

**Section:**Community Paramedicine
**Division:**Paramedic Services
**Department:**Community Well-Being
**Initial Reporting Location:**Lionel E. Lalonde Centre

**Job Status:**Permanent Position

**Union Affiliation:**CUPE 4705 Inside Unit
**Hours of Work:**70 hours bi-weekly
**Shift Work Required:**No
**Range of Pay:**Group 9 - $30.49 to $36.07 per hour (Subject to Review) - Range in effect April 1, 2026

The start date will follow the selection process.

**Main Function:**Under the general supervision of the Clinical Services Supervisor, the position provides administrative and coordination support for the Community Paramedicine Program’s referral, intake, and patient information processes. The role manages a high volume of incoming referrals, applying established program criteria and acuity tools to verify eligibility details and support timely workflow prioritization. Ensures accurate and complete patient information across multiple electronic medical record (EMR) systems, facilitates operational communication with patients, families, and health system partners, and supports Community Paramedics by routing urgent or time sensitive requests through defined procedures. Contributes to the continuity of daily Community Paramedicine operations through coordinated referral processing, information management, and administrative support.

Duties:

1. Receive and screen patient referrals from multiple sources, including 911, Community Paramedicine services, hospitals, primary care providers, and community service partners in accordance with established program criteria and acuity tools to verify eligibility and identify urgent or time sensitive cases for prioritization or escalation according to defined procedures.
2. Coordinate and communicate with internal Community Paramedicine staff and external health system partners to support referral processing, information exchange, and continuity of service delivery.
3. Create and maintain a large volume of electronic patient records in EMR system, ensuring accuracy and completeness.
4. Communicate with patients, families, and health partners, including responding to incoming phone calls and electronic inquiries to confirm referral details and share program information and instructions.
5. Coordinate the scheduling of Community Paramedicine intake and appointments to support timely access to service and efficient program operations.
6. Communicate with Community Paramedics (CP) in the field regarding urgent or time sensitive patient requests.
7. Maintain collaborative working relationships with hospitals, primary care providers, and community agencies, using diplomacy and guidance to resolve information gaps, streamline referral pathways, and support coordinated patient care transition.
8. Manage outgoing referrals to primary care providers using EMR system.
9. Navigate approved partner EMR systems (e.g., Health Partner Gateway, Meditech, Prehos) to retrieve, update, and file patient information ensuring proper access controls and compliance with PHIPA and all applicable privacy legislation.
10. Serve as a resource to Community Paramedicine staff by offering onboarding, training, and continue assistance with electronic medical record (EMR) systems, including documentation standards, referral workflows, and system navigation.
11. Provide administrative guidance to Community Paramedicine staff regarding referral intake processes, documentation standards, and applicable policies and procedures.
12. Identify, recommend, and implement changes to administrative procedures.
13. Monitor shared inboxes, incoming correspondence, and incoming calls, route accordingly and track items to closure.
14. Complete data entry and data reconciliation; prepare routine reports and lists (e.g., daily CP calendar reports, on-call Physician lists, referral status) from EMR/trackers for operational use.
15. Perform routine checks for missing, inconsistent or incomplete patient information in EMR records and referral documentation and follow up with staff or partners to obtain required details and documents.
16. Assist/relieve the Community Paramedicine Program Co-ordinator and the Administrative Assistant to the Director and Chief of Paramedic Services during periods of absence and vacation as required.
17. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable provincial legislation listed therein.
18. Perform other related duties as required.

Qualifications

• Successful completion of Secondary School (Grade XII) education.
• Community college diploma in office/business administration or in a health related discipline from a recognized college with Canadian accreditation considered an asset.
• Additional education initiatives to update and expand competencies in a directly related health field.
• Over two and one half (2½) years up to and including five (5) years of experience in a healthcare administrative role.
• Over two (2) years of experience working with electronic medical records (EMR).
• Minimum one (1) year of customer service experience.
• Knowledge of medical terminology, community health issues, care delivery systems, and health care regulations.
• Knowledge of paramedicine and community support services.
• Demonstrated time management, organizational skills, strategic thinking skills, adaptability and judgement.
• Demonstrated interpersonal skills and the ability to build relationships with the public, staff, and outside groups and agencies.
• Ability to handle confidential information with discretion.
• Ability to work with computer software and administrative systems in a Windows environment (e.g., file maintenance, work processing, presentation software, spreadsheet applications, information input and retrieval, etc.).
• Ability to communicate effectively orally in and writing.
• Develop, adopt, and apply new and unique approaches and ideas with a focus on improving business and strategic outcomes.
• Understand and effectively coordinate work, manage resources, and anticipate potential issues/barriers.
• Ability to adapt and work effectively within a variety of situations and with various individuals and groups.
• Be attuned to the needs, perspectives, and sensitivities of others and act with them in mind.
• Excellent use of English; verbally and in writing.
• French verbal skills highly desirable; written skills an asset.
• Must be physically capable of operating a vehicle safely, possess a valid Class G driver’s license, and have an acceptable driving record.

**Competencies: (**click to view)
Competency Library - Level 1 Proficiency

##How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resumebefore 11:59 p.m. on Tuesday, April 7, 2026. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
  • .doc
  • .docx
  • .txt
  • .pdf
  • .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us: For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca