Highlights of the job

We are hiring a full time, permanent Senior Analyst, Data, Control & Reporting working out of Edmonton, AB.

We're seeking a strategic and analytical Senior Data Analyst to support Customer Operations through data-driven insights, performance metrics, dashboards, and reporting. This role plays a key part in workforce planning, performance management, and strategy development. You’ll evaluate system data, identify trends, and benchmark against industry standards to optimize Customer Operations and ensure compliance with regulatory timelines. This role also supports cross-functional initiatives across Meter Data and Billing, Meter Operations, and Customer Connections.

This position may be eligible for EPCOR’s hybrid work program.

What you’d be responsible for

• Providing input to the Meter Data and Billing team business plans and directions, ensuring an appropriate understanding of the Meter Data and Billing team strategy
• Developing, implementing and reviewing reporting, metrics and process projects to ensure compliance with policies, standards, regulatory requirements and the mitigation of risks
• Conducting high level analyses and monitoring of operational metrics to provide recommendations into financial decisions, process improvements, regulatory filings, management reporting and data governance
• Aiding in the development of performance metrics and measurements for various aspects and drivers for Customer Operations
• Representing Meter Data and Billing in projects and initiatives that require analytical experience and knowledge of Customer Operations
• Mentoring and supporting junior team members and providing guidance on department initiatives
• Reviewing and monitoring operational requirements for analytics support and ensuring that all deliverables are complete within established timelines
• Following defined processes for adherence and maintenance of regulatory and corporate controls and audits including CSOX initiatives
• Researching, designing and leading the implementation of new processes, policies, procedures, work practices, tools and system requirements necessary to achieve process and performance improvement
• Implementing change management methodologies and advising on relevant measures to drive employee adoption and business success to achieve the goals of project sponsors
• Manage SharePoint documentation and ensure consistent process integration across teams according to EPCOR standards
• Tracking and analyzing key metrics for Meter Data and Billing, Meter Operations and/or Customer Connections, as required to identify opportunities for efficiency improvements

What’s required to be successful

• Degree in Economics, Data Science, Statistics, Business, Computer Science or Engineering is required
• 4-6 years demonstrated analytical skills in a business environment
• 2 years’ leadership experience in a direct supervisory or project management role
• Proficiency in Word, Excel, Power BI (or similar data analytics platforms), SQL, Python, Databricks are essential
• Intermediate knowledge of the Settlement System Code (AUC Rule 021) and the Tariff Billing Code (AUC Rule 004) is an asset
• Experience working in a regulated utility is an asset
• Expert level skills in analytics, reporting, metrics design and data visualization
• Understanding of project management and change management principles desired
• Experience implementing machine learning models to initiate improvements and support decision making is considered an asset
• Broad-based business operations knowledge
• Excellent problem-solving skills with a focus on continuous improvement

As our ideal candidate, you bring strong analytical thinking, attention to detail, and a passion for using data to drive better business decisions. You take initiative, communicate clearly and confidently across all levels of the organization, and you thrive in collaborative, cross-functional environments. Your work is consistently accurate, high-quality, and thoughtfully executed. Your ability to translate complex data into actionable insights makes you a valuable partner in achieving operational excellence.

Other important facts about this job

Jurisdiction: CSU52

Class: P2

Wage: Starting from $50.95 per hour (Final Wage and step will be determined at the time of selection and is subject to change based on the ratification of the new Collective Agreement.)

Hours of work: 80 hours biweekly

Internal EPCOR Employees please ensure that you are using your “@epcor.com” email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.