Quality Assurance Assistant Manager

Edmonton

Department: Quality Assurance

OUR VALUES & HOW YOU LIVE THEM

INNOVATIVE.

Think ahead to stay ahead. Constant improvement. Small things matter.

DRIVER.

Stay hungry and act with urgency. Think and move quickly.

OWNERSHIP.

No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean.

CARING.

For employees, partners and community. Show respect and remain humble.

INDIVIDUAL.

We work with great people and expect a lot from them. We challenge each other’s ideas openly. We value diversity in people and ideas.

All about you.

We start with ourselves and model the behaviors we want to see. Our employees are at the heart of our success and the drivers of our company. Our innovation, excellence, collaboration, and growth are possible due to the energy and passion that our team brings every day. We are purposeful and intentional in our actions. We challenge assumptions by asking questions and listening with an open mind. We pursue excellence and embrace mistakes and setbacks as a source for learning. We choose a positive mindset and find the good, even in challenging situations. Our employees keep us moving forward.

Requirement for the Job:

Skills:

• Analytical Thinking
• Technical Writing
• Process Improvement
• Attention to Detail & Thoroughness
• Project Management & Multi-Tasking

Education:

• Bachelor's Degree in Business Administration, Engineering or Science.

Experience:

• 7+ years’ experience as a QA / QC Manager or in a similar role.
• 3+ year’s experience in a supervisory role.
• Training in Six Sigma, LEAN Manufacturing, Global 8D Problem Solving.
• Experience in quality inspection, auditing, and testing in a Manufacturing environment.
• Experience complaint analysis and implementing corrective/preventative measures.
• Knowledge of Quality Management Systems, preferably ISO 9001:2015 quality standard.
• Support the QMS through various Internal Audits.
• Excellent analytical skills and understanding of data analysis and statistical methods
• Experience using ERP software, tools, and processes.
• Experience working in the windows & doors industry is an asset.
• Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint, Visio.
• Excellent knowledge of internal quality specifications.
• Your detail orientation ensures that only quality products are released for shipment to our customers.
• Experience working with diverse cultures and a varied workforce.

Competencies – you’re good at:

• Solution focused and comfortable working in an environment which demands robust deliverables.
• Very high integrity, ethical and trustworthy.
• Requires a high degree of attention to detail and the ability to multi-task, organize your time and meet multiple deadlines.
• Able to use resources in order to acquire knowledge and make confident decisions.
• A self-starter with strong work ethic, action oriented, motivated and perform well in high-pressure environments.
• The ability to identify problems and execute appropriate solutions.
• High comfort level working in a fast-paced team environment that is constantly changing.
• High comfort level working autonomously and require little day-to-day oversight and direction.

A Typical Week Looks Like:

70%

Quality Assurance & Quality Control

• Support the sustainment of production processes and improvement of finished product quality.
• Develop and coordinate all investigations and corrective actions pertaining to Quality Assurance & Quality Control.
• Knowledge of design and function for all raw materials, sub-assemblies and finished products.
• Coordinate, conduct and record material, process audits and assessments, including testing.
• Maintain records. i.e. inspection, non-conformance, testing, criteria, calibrations, etc. with respect to the quality management system and its requirements.
• Ensure timely resolution of field concerns, product failure, corrective and preventive actions.
• Maintain compliance with external auditors and collaborate with suppliers, builders, various branches on quality concerns.
• Ensure that all operational requirements meet required legal and regulatory standards.
• Create and manage budgets for Quality Assurance Analytics.
• Approve or reject all procedures, specifications, test methods, controls and results that affect the quality of each product. Written procedures shall be established and implemented.
• Manage the development and distribution of timely reports while thoroughly analyzing trends/data to find opportunities for improvement.

30%

Leadership

• Ensure thorough understanding and adequate training of products, alternatives, and issue resolution processes.
• Partner with various departments as required to achieve quality objectives.
• When increasing trends or issues arise, conduct root cause investigations, and maintain written records of those and necessary follow-up actions.
• Coordinate and lead meetings to report or discuss quality observations, issues, and objectives.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, explore opportunities to achieve company objectives.
• Manage and guide the team in all day-to-day operations of the department and promote collaborative culture across cross-functional teams.
• Ensure current knowledge and compliance of all safety requirements. throughout the building and at customer sites.
• Participate in educational opportunities for continued growth and maintain professional personal networks to improve job knowledge and processes.

Working Conditions:

• Lifting and/or carrying anywhere from 0llbs to 75llbs.

• Operate primarily in an office environment and manufacturing plant with occasional site visits.

• Use standard office equipment such as laptop computers and smartphones.

• Occasional extended days and weekend work.

• Due to forklifts in the plant, temporary cracks may appear in the floor, causing uneven walking surface. Floor may become slippery during wet weather conditions.

• The plant environment can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes.

• Passing forklifts emit gas fumes and chemicals may contain hazardous materials and emit unpleasant odours

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