EUC & Desktop Support Engineer
About the role
EUC & Desktop Support Engineer
Full Time Montreal, QC (Onsite / 4 days office)
Required Skills and Responsibilities
- Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile.
- Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users.
- Familiarity with software deployment processes can aid in efficient service delivery.
- Understanding compliance and process improvement can contribute to better service management.
- Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices.
- Strong troubleshooting skills are necessary to resolve complex desktop issues effectively.
- Bilingual communication in English and French is a must for interacting with users.
- Experience in incident and request management is critical for maintaining service levels.
- Familiarity with asset management processes is also required.
- Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service.
- Conduct testing and inspections of devices to maintain quality standards. Provide training to users on new installations to enhance user experience.
- Maintain documentation and asset records to ensure compliance with service agreements.
Not the right fit? Search for EUC & Desktop Support Engineer jobs in Montreal, Quebec, Canada
About Epsilon Solutions Ltd.
Based in Toronto, Ontario, Epsilon Solutions Ltd. has been providing business and IT solutions throughout Canada since 2013. At Epsilon Solutions, we are cognizant that you have many choices when selecting an IT services company.
Epsilon Solutions delivers expert information technology consultants who can contribute to a fast-paced and ever-changing technological world. Whether you need to accelerate your IT projects or get your career moving full speed ahead, Epsilon Solutions helps you achieve success.
Our IT talent management expertise ensures you attract, develop and retain the best IT professionals required to achieve your business targets better, faster and more cost-effectively. With over 50+ employees, we deploy more than 900+ technical professionals annually to support critical engagements, including Fortune 500.
We strive to differentiate ourselves by providing a level of service unparalleled in the industry.
Dedicated Account Managers who serve as your single point of contact Experienced Technical Recruiters qualify candidates based on your requirements. Trained professional staff who stay abreast of emerging technologies A flexible business approach to work within your guidelines The selective and confidential recruiting process Access to passive job seekers
We meet you where you are and take you where you want to go—the way you want to get there.
Our services can scale from staff augmentation to fully outsourced services, depending on the level of responsibility you want us to assume. Additionally, we can leverage our global delivery models to ensure cost-competitive solutions without sacrificing quality outcomes.
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EUC & Desktop Support Engineer
About the role
EUC & Desktop Support Engineer
Full Time Montreal, QC (Onsite / 4 days office)
Required Skills and Responsibilities
- Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile.
- Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users.
- Familiarity with software deployment processes can aid in efficient service delivery.
- Understanding compliance and process improvement can contribute to better service management.
- Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices.
- Strong troubleshooting skills are necessary to resolve complex desktop issues effectively.
- Bilingual communication in English and French is a must for interacting with users.
- Experience in incident and request management is critical for maintaining service levels.
- Familiarity with asset management processes is also required.
- Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service.
- Conduct testing and inspections of devices to maintain quality standards. Provide training to users on new installations to enhance user experience.
- Maintain documentation and asset records to ensure compliance with service agreements.
Not the right fit? Search for EUC & Desktop Support Engineer jobs in Montreal, Quebec, Canada
About Epsilon Solutions Ltd.
Based in Toronto, Ontario, Epsilon Solutions Ltd. has been providing business and IT solutions throughout Canada since 2013. At Epsilon Solutions, we are cognizant that you have many choices when selecting an IT services company.
Epsilon Solutions delivers expert information technology consultants who can contribute to a fast-paced and ever-changing technological world. Whether you need to accelerate your IT projects or get your career moving full speed ahead, Epsilon Solutions helps you achieve success.
Our IT talent management expertise ensures you attract, develop and retain the best IT professionals required to achieve your business targets better, faster and more cost-effectively. With over 50+ employees, we deploy more than 900+ technical professionals annually to support critical engagements, including Fortune 500.
We strive to differentiate ourselves by providing a level of service unparalleled in the industry.
Dedicated Account Managers who serve as your single point of contact Experienced Technical Recruiters qualify candidates based on your requirements. Trained professional staff who stay abreast of emerging technologies A flexible business approach to work within your guidelines The selective and confidential recruiting process Access to passive job seekers
We meet you where you are and take you where you want to go—the way you want to get there.
Our services can scale from staff augmentation to fully outsourced services, depending on the level of responsibility you want us to assume. Additionally, we can leverage our global delivery models to ensure cost-competitive solutions without sacrificing quality outcomes.