Welcome to Rejuvenation!

Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.

Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed!

Our diagnosis for you is an amazing and fulfilling career! Symptoms may include…

• Industry perks
• Star pricing on cutting-edge treatments and products
• Close-knit teams
• Fun and inclusive monthly challenges with incredible prizes
• Continuing education opportunities
• Flexibility and a healthy work-life balance
• Supportive management team
• Opportunity for internal growth
• Comprehensive health benefits
• And so much more!

What are you waiting for? Are you ready to become a STAR? Apply today!

Role Overview

To oversee and manage the daily operations of the clinic, ensuring efficient clinic workflow, optimal patient experience, effective team coordination, and alignment with organizational goals and regulatory requirements.

Role Objectives

The Client Experience Manager responsibilities include, but are not limited to:

• Oversee daily clinic operations, including scheduling, patient flow, and front desk support.
• Manage the clinic’s business functions to ensure operational efficiency and optimal patient experience.
• Lead, motivate, and support clinical and administrative teams to deliver high-quality service.
• Ensure the facility meets and exceeds standard cleanliness levels.
• Adhere to company performance management protocols to effectively evaluate Team Leads and clinic employees.
• Maintain strong working knowledge of all products and service offerings.
• Collaborate with the marketing team to optimize monthly promotions and organize in-clinic events.
• Work closely with Team Leads to coordinate best practices and optimize employee training and development, fostering a culture of continuous learning and growth.
• Maintain strong working relationships with third-party vendors and organize monthly training opportunities for employees.
• Hold regular team meetings to provide clinic updates and review improvement areas for each department.
• Partner with the Human Resources Director on hiring, onboarding, performance management, and disciplinary matters.
• Collaborate with the Director of Operations to ensure optimal clinic flow and efficiency.
• Ensure clients receive exceptional experiences throughout their visits.
• Resolve patient concerns and handle difficult situations professionally.
• Monitor inventory and supplies to optimize sales and minimize theft risk; manage ordering of office supplies.
• Oversee cash handling, including deposits and bank transfers, ensuring security and professionalism.
• Coordinate scheduling needs for physicians and nurse injectors.
• Monitor and analyze profit and loss (P&L) statements to assess revenue, costs, and identify cost-saving opportunities.
• Support clinic expansion and growth initiatives.
• Perform other duties as assigned to contribute to overall clinic success.

Role Qualifications

• Postsecondary education in business administration or related program preferred.
• Minimum 5 years of experience in healthcare or clinic operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with clinic management software and Microsoft Office applications.
• Knowledge of healthcare regulations and clinic operational standards.

#HP

Employee Equity and Accessibility Statement

Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at HR@rejuv.ca

If you possess the experience we are looking for, please submit your resume and cover letter via email to our Human Resources Department at HR@Rejuv.ca. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!