About the role
The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
Applications are now being accepted for the Aquatics Assistant (Winter 2026) position in the Recreation Services Department, Community Services Commission. To apply please submit your resume and cover letter online by December 1, 2025.
Join us and make a lasting difference!
Facilities:
The City of Markham's pool facilities offer public swim, swimming lessons, aquafit classes and rentals. We have indoor Aquatics Assistants at most of our indoor pools.
JOB SUMMARY
Enjoy a positive and rewarding work environment with flexible scheduling options as you share your enthusiasm for aquatics. Work close to home, build your confidence and leadership skills and stay active and fit doing something you love.
KEY DUTIES AND RESPONSIBILITIES
The successful candidate will be responsible for:
- Provides quality customer service by answering inquiries while on duty.
- Servicing customers by maintaining clean change rooms, monitoring loitering in order to deter theft and reminding patrons to follow pool rules.
- Supervision of patrons using the water slide (top of the slide only).
- Ensures site, equipment and supplies are appropriately maintained to minimize health and safety risk at all times.
- Assists with deck and emergency procedure duties as qualified.
- Provides in-water assistance to Instructors.
- Excellent customer service skills; ability to clean; communicates tactfully with customers.
REQUIRED SKILLS & COMPETENCIES
In addition to being at least 14 years old, you have the following required current qualifications:
- Lifesaving Society Bronze Cross.
- Lifesaving Society Standard First Aid.
- Lifesaving Society Assistant Instructor
CORE BEHAVIOURS
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
All staff qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
We thank all applicants, however only those who meet the required qualifications will be considered for an interview.
About City of Markham
Markham, Ontario is one of the most culturally diverse and fast growing cities in the Greater Toronto Region with a population of over 353,000 people. A multiple award-winning municipality celebrating its 220th anniversary, Markham is Canada’s High-Tech Capital anchored by 1,500+ technology companies that generate over 35,000 jobs. Of the 10,400 companies in Markham, there is a high concentration of Canadian head offices located here - including industry leaders such as IBM, Aviva Insurance, AMD, Allstate, The Miller Group, Parsons, Huawei Technologies, MMM Group, Lenovo, GE Energy, Bank of China, Toshiba, J+J, Hyundai and Honda. Defined by its rich heritage, well-planned communities, high quality infrastructure, a talented workforce, and a pro-business environment, Markham’s business community includes outstanding companies and organizations providing globally competitive banking, financing, engineering, design, technical and commercialization services.
For the third consecutive year, we are pleased to be named one of Canada’s Best Employers for 2023 by Forbes and Statista Inc. The City of Markham is ranked in the top three for Government Services.
About the role
The City of Markham is proud to be recognized for the 5th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
Applications are now being accepted for the Aquatics Assistant (Winter 2026) position in the Recreation Services Department, Community Services Commission. To apply please submit your resume and cover letter online by December 1, 2025.
Join us and make a lasting difference!
Facilities:
The City of Markham's pool facilities offer public swim, swimming lessons, aquafit classes and rentals. We have indoor Aquatics Assistants at most of our indoor pools.
JOB SUMMARY
Enjoy a positive and rewarding work environment with flexible scheduling options as you share your enthusiasm for aquatics. Work close to home, build your confidence and leadership skills and stay active and fit doing something you love.
KEY DUTIES AND RESPONSIBILITIES
The successful candidate will be responsible for:
- Provides quality customer service by answering inquiries while on duty.
- Servicing customers by maintaining clean change rooms, monitoring loitering in order to deter theft and reminding patrons to follow pool rules.
- Supervision of patrons using the water slide (top of the slide only).
- Ensures site, equipment and supplies are appropriately maintained to minimize health and safety risk at all times.
- Assists with deck and emergency procedure duties as qualified.
- Provides in-water assistance to Instructors.
- Excellent customer service skills; ability to clean; communicates tactfully with customers.
REQUIRED SKILLS & COMPETENCIES
In addition to being at least 14 years old, you have the following required current qualifications:
- Lifesaving Society Bronze Cross.
- Lifesaving Society Standard First Aid.
- Lifesaving Society Assistant Instructor
CORE BEHAVIOURS
- Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- Change & Innovation: Responds positively and professionally to change and helps others through change.
- Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
- Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
All staff qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
Please respect our scent free area by not wearing scented products when visiting the office.
We thank all applicants, however only those who meet the required qualifications will be considered for an interview.
About City of Markham
Markham, Ontario is one of the most culturally diverse and fast growing cities in the Greater Toronto Region with a population of over 353,000 people. A multiple award-winning municipality celebrating its 220th anniversary, Markham is Canada’s High-Tech Capital anchored by 1,500+ technology companies that generate over 35,000 jobs. Of the 10,400 companies in Markham, there is a high concentration of Canadian head offices located here - including industry leaders such as IBM, Aviva Insurance, AMD, Allstate, The Miller Group, Parsons, Huawei Technologies, MMM Group, Lenovo, GE Energy, Bank of China, Toshiba, J+J, Hyundai and Honda. Defined by its rich heritage, well-planned communities, high quality infrastructure, a talented workforce, and a pro-business environment, Markham’s business community includes outstanding companies and organizations providing globally competitive banking, financing, engineering, design, technical and commercialization services.
For the third consecutive year, we are pleased to be named one of Canada’s Best Employers for 2023 by Forbes and Statista Inc. The City of Markham is ranked in the top three for Government Services.