Technical Service Coordinator
Top Benefits
About the role
Location: Candiac, Quebec
Job Type: Full-time, permanent
Schedule: Daytime, in-person, Monday to Friday (40 hours/week)
Start Date: As soon as possible
About Us
Electromega is a key player in the traffic and parking sector in Quebec and Canada. We offer innovative technical solutions and exceptional customer service.
Your Role
Reporting to the Vice President of Operations, you will be responsible for:
Receiving and dispatching service calls to technicians. Scheduling and planning appointments, commissioning, and other tasks. Tracking repairs and managing parts. (RMA) Create estimates and quotes for client approval. Ensure invoicing and follow-up of service contracts. Produce work orders. Collaborate with the team to guarantee continuity and quality of service.
Skills And Qualifications
Diploma: DEP or relevant technical training (an asset). Experience: Minimum 3 years in dispatching/coordinating technicians. Bilingualism: French and English, spoken and written. Software proficiency: Excel (intermediate level), Zoho CRM, and Microsoft Dynamics Navision or equivalent. Strong autonomy, analytical skills, and meticulous attention to detail. Excellent interpersonal skills and a strong sense of the organization.
We offer
A stimulating position in a dynamic technical environment. Competitive salary and comprehensive benefits. A committed and professional team. Rapid onboarding and training on our tools and procedures.
Knowledge of English is required as the incumbent will be required to communicate with clients, suppliers, and partners located outside of Quebec, as well as consult technical documentation, equipment manuals, and software available only in English as part of their duties.
Not the right fit? Search for Technical Service Coordinator jobs in Candiac, Quebec, Canada
About Electromega Ltée/Ltd
Electromega is a privately owned Canadidan company incorporated in 1974. We are registered as a Canadian company, have a quality control system (ISO9001 certified) and employ more than 40 employees. With a 50,000 square foot head office in the greater Montreal (QC) area, and with branch offices in Ontario, Alberta and British-Columbia. electromega is ready to support our clients from coast to coast.
Electromega Ltd specializes in supplying innovative technological solutions to municipal, provincial and federal agencies, consultants, and contractors across Canada.
At Electromega, we are committed to providing high quality products and solutions to our customers. Our technical service team enjoys incomparable recognition by industry experts as being one of the most dependable and professional in the market. We have over 50 years of collective experience in the traffic industry.
We collaborate with our partners to inform, train and support our clientele with design, implementation and maintenance of our technological solutions. Electromega deals only with competent, responsible manufacturing firms that share its values of uncompromising service. We at Electromega have been exceeding our clients expectations for more than 40 years.
Electromega's range of products, services and support cover five market segments: Traffic, Parking, Road safety, LED signs and Intelligent trasportation systems. We specialize in traffic control systems (vehicle, transit and railroad), centralized traffic management systems, roadway security and dynamic or static LED message signs.
SALES OF PRODUCTS AND SOLUTIONS Hardware and Software Solutions oriented Engineering - Evaluation and recommendation Design and Integration Supply of equipment Training & Seminars ITS & Smart Cities knowledge Highly experienced technical support team System programming and Maintenance
Similar Jobs
Technical Service Coordinator
Top Benefits
About the role
Location: Candiac, Quebec
Job Type: Full-time, permanent
Schedule: Daytime, in-person, Monday to Friday (40 hours/week)
Start Date: As soon as possible
About Us
Electromega is a key player in the traffic and parking sector in Quebec and Canada. We offer innovative technical solutions and exceptional customer service.
Your Role
Reporting to the Vice President of Operations, you will be responsible for:
Receiving and dispatching service calls to technicians. Scheduling and planning appointments, commissioning, and other tasks. Tracking repairs and managing parts. (RMA) Create estimates and quotes for client approval. Ensure invoicing and follow-up of service contracts. Produce work orders. Collaborate with the team to guarantee continuity and quality of service.
Skills And Qualifications
Diploma: DEP or relevant technical training (an asset). Experience: Minimum 3 years in dispatching/coordinating technicians. Bilingualism: French and English, spoken and written. Software proficiency: Excel (intermediate level), Zoho CRM, and Microsoft Dynamics Navision or equivalent. Strong autonomy, analytical skills, and meticulous attention to detail. Excellent interpersonal skills and a strong sense of the organization.
We offer
A stimulating position in a dynamic technical environment. Competitive salary and comprehensive benefits. A committed and professional team. Rapid onboarding and training on our tools and procedures.
Knowledge of English is required as the incumbent will be required to communicate with clients, suppliers, and partners located outside of Quebec, as well as consult technical documentation, equipment manuals, and software available only in English as part of their duties.
Not the right fit? Search for Technical Service Coordinator jobs in Candiac, Quebec, Canada
About Electromega Ltée/Ltd
Electromega is a privately owned Canadidan company incorporated in 1974. We are registered as a Canadian company, have a quality control system (ISO9001 certified) and employ more than 40 employees. With a 50,000 square foot head office in the greater Montreal (QC) area, and with branch offices in Ontario, Alberta and British-Columbia. electromega is ready to support our clients from coast to coast.
Electromega Ltd specializes in supplying innovative technological solutions to municipal, provincial and federal agencies, consultants, and contractors across Canada.
At Electromega, we are committed to providing high quality products and solutions to our customers. Our technical service team enjoys incomparable recognition by industry experts as being one of the most dependable and professional in the market. We have over 50 years of collective experience in the traffic industry.
We collaborate with our partners to inform, train and support our clientele with design, implementation and maintenance of our technological solutions. Electromega deals only with competent, responsible manufacturing firms that share its values of uncompromising service. We at Electromega have been exceeding our clients expectations for more than 40 years.
Electromega's range of products, services and support cover five market segments: Traffic, Parking, Road safety, LED signs and Intelligent trasportation systems. We specialize in traffic control systems (vehicle, transit and railroad), centralized traffic management systems, roadway security and dynamic or static LED message signs.
SALES OF PRODUCTS AND SOLUTIONS Hardware and Software Solutions oriented Engineering - Evaluation and recommendation Design and Integration Supply of equipment Training & Seminars ITS & Smart Cities knowledge Highly experienced technical support team System programming and Maintenance