Top Benefits
About the role
Viewpoint North York- Case Coordinator
Location:
Viewpoint North York
235 Yorkland Blvd #1200, North York, ON M2J 4Y8
Status:
18 Month Contract
Full-time, Hybrid and remote options available
About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
About Case Coordinator
The Case Coordinator plays an integral role in the smooth and efficient management of the referral process, providing essential administrative and logistical support to the case coordination team. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong attention to detail, and is committed to delivering high-quality support within a collaborative team setting.
Main Responsibilities
- Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
- Screening for conflict of interest and advising the appropriate parties when this arises
- Scheduling the service(s) with our roster of medical and paramedical assessors
- Booking secondary service providers when necessary (e.g. transportation, interpretation).
- Creating notifications consistent with our Service Level Agreements (SLAs)
- Producing the relevant directives for the assessor(s)
- Meeting deadlines
- Data entry and data accuracy
- Customer service
- Other duties as assigned.
Key Qualifications:
- Require familiarity of the Statutory Accident Benefit Schedule (SABS).
- French-English bilingualism (speaking, writing, etc.) required
- Strong customer service orientation
- Strong attention to detail and firm grasp of systems
- Mature and strong work ethic
- Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Competent verbal and written communication skills in English
- Proven organizational and multi-tasking skills
Why choose Viewpoint?
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence
Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!
#LN-DNP
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!
Top Benefits
About the role
Viewpoint North York- Case Coordinator
Location:
Viewpoint North York
235 Yorkland Blvd #1200, North York, ON M2J 4Y8
Status:
18 Month Contract
Full-time, Hybrid and remote options available
About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
About Case Coordinator
The Case Coordinator plays an integral role in the smooth and efficient management of the referral process, providing essential administrative and logistical support to the case coordination team. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong attention to detail, and is committed to delivering high-quality support within a collaborative team setting.
Main Responsibilities
- Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
- Screening for conflict of interest and advising the appropriate parties when this arises
- Scheduling the service(s) with our roster of medical and paramedical assessors
- Booking secondary service providers when necessary (e.g. transportation, interpretation).
- Creating notifications consistent with our Service Level Agreements (SLAs)
- Producing the relevant directives for the assessor(s)
- Meeting deadlines
- Data entry and data accuracy
- Customer service
- Other duties as assigned.
Key Qualifications:
- Require familiarity of the Statutory Accident Benefit Schedule (SABS).
- French-English bilingualism (speaking, writing, etc.) required
- Strong customer service orientation
- Strong attention to detail and firm grasp of systems
- Mature and strong work ethic
- Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Competent verbal and written communication skills in English
- Proven organizational and multi-tasking skills
Why choose Viewpoint?
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence
Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!
#LN-DNP
About Lifemark Health Group
We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.
We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.
We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.
Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.
We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.
Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.
You belong here. Join our team!