Team Lead, Strategy and Service
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As Team Lead, Strategy and Service, you will support facilities strategies and portfolio plans that guide capital investment and service delivery. You will provide consistent, structured, and fit-for-purpose customer service to Service Lines and partners, methodically undertaking a robust analysis of facility supply and demand. You will also ensure that investment decisions are informed by both qualitative and quantitative data and evidence, aligned with the City's Corporate Facility Planning & Delivery Policy and Framework. Primary duties include:
- Coordinate the execution of facility strategies, service plans, and capital portfolio plans that align with corporate priorities and long-term service delivery goals.
- Coordinate service-specific facility planning activities by applying portfolio category, facility type, and community sector analysis to identify geographic and functional requirements.
- Supervise and coach a multidisciplinary team, promoting a culture of accountability, innovation, and continuous improvement.
- Guide the team in applying scope management practices to improve delivery timelines and outcomes.
- Facilitate cross-functional collaboration and ensure transparency, alignment, and continuous engagement with key groups throughout the facility portfolio optimization and planning process.
- Ensure program compliance with governance frameworks, regulatory requirements, and performance metrics.
Qualifications
- A degree in Planning, Architecture, Engineering, Public Administration, or a related field and at least 8 years of progressively responsible experience in infrastructure planning, capital program development, or public sector service delivery.
- Equivalent combinations of education and experience may be considered.
- Experience in supervising, coaching, and mentoring staff will be considered an asset.
- Experience in facilitation, report writing, and developing presentations will be considered an asset.
- A certification in Corporate Real Estate, Planning, or as a Project Management Professional (PMP) or Program Management Professional (PgMP) would be considered an asset.
- The successful candidate will possess excellent communication, innovation, and leadership skills, along with the ability to foster collaboration and organization among multiple parties.
Pre-employment Requirements
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
Workstyle
- This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. Such arrangements are based on the operational requirements of the position and employee suitability and are subject to change based on operational needs and corporate direction.
Union: Exempt
Business Unit: Project Development
Position Type: 1 Permanent
Location: 800 Macleod Trail SE
Compensation: Level A2 $113,400 - 141,700 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: October 24, 2025
Job ID #: 312675
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Team Lead, Strategy and Service
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As Team Lead, Strategy and Service, you will support facilities strategies and portfolio plans that guide capital investment and service delivery. You will provide consistent, structured, and fit-for-purpose customer service to Service Lines and partners, methodically undertaking a robust analysis of facility supply and demand. You will also ensure that investment decisions are informed by both qualitative and quantitative data and evidence, aligned with the City's Corporate Facility Planning & Delivery Policy and Framework. Primary duties include:
- Coordinate the execution of facility strategies, service plans, and capital portfolio plans that align with corporate priorities and long-term service delivery goals.
- Coordinate service-specific facility planning activities by applying portfolio category, facility type, and community sector analysis to identify geographic and functional requirements.
- Supervise and coach a multidisciplinary team, promoting a culture of accountability, innovation, and continuous improvement.
- Guide the team in applying scope management practices to improve delivery timelines and outcomes.
- Facilitate cross-functional collaboration and ensure transparency, alignment, and continuous engagement with key groups throughout the facility portfolio optimization and planning process.
- Ensure program compliance with governance frameworks, regulatory requirements, and performance metrics.
Qualifications
- A degree in Planning, Architecture, Engineering, Public Administration, or a related field and at least 8 years of progressively responsible experience in infrastructure planning, capital program development, or public sector service delivery.
- Equivalent combinations of education and experience may be considered.
- Experience in supervising, coaching, and mentoring staff will be considered an asset.
- Experience in facilitation, report writing, and developing presentations will be considered an asset.
- A certification in Corporate Real Estate, Planning, or as a Project Management Professional (PMP) or Program Management Professional (PgMP) would be considered an asset.
- The successful candidate will possess excellent communication, innovation, and leadership skills, along with the ability to foster collaboration and organization among multiple parties.
Pre-employment Requirements
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
Workstyle
- This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. Such arrangements are based on the operational requirements of the position and employee suitability and are subject to change based on operational needs and corporate direction.
Union: Exempt
Business Unit: Project Development
Position Type: 1 Permanent
Location: 800 Macleod Trail SE
Compensation: Level A2 $113,400 - 141,700 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: October 24, 2025
Job ID #: 312675
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.