We are currently seeking a Team Lead, Member Fulfillment Centre to join our team.

The Member Fulfillment Centre Team Lead is responsible to provide support in the day-to-day operations of an assigned team. Responsibilities include completing assigned administrative workload, assisting in scheduling staff to meet department needs, monitoring workflow and quality of work, assisting with coordination and flow of work within the department, promoting teamwork, and providing overrides and ongoing functional support to the team.

Here’s what would be included as a part of your typical day

• Team Lead : Provides days to day support to assigned team resolving any process issues; provides overrides to team members, as required; assists with capacity planning for department and ensures team is scheduled effectively within budgeted FTE; acts as a subject matter expert and resource for team members. Provides on-boarding and training to new employees.

• Administrative: Completes day to day transaction workload. Assists with compliance tasks and ensures team is working within the risk control framework of the department; completes required administrative tasks and act as backup to department staff when required. Completes or participates in special projects and/or assignments, as required.

• Operations: Implements and maintains streamlined processes, systems, and controls to enable efficient transaction processing, optimization of service delivery and mitigation of risk within the established quality and service standards. Communicates and manages implementation of required changes within the department ensuring staff fully understand and are aligned with changes required. Assists and provides support with implementation of new process, procedure or system changes, including communication and/or training to employees, as required. Monitors process and procedure manuals utilized by the team to ensure they are updated.

Required Skills, Experience & Qualifications

• High School Diploma required
• Other Certifications, Designations or Licenses, Lean or Six Sigma preferred
• 2 years related experience required
• Ability to motivate others and work well in a team environment
• Proven effective interpersonal skills with the ability to communicate both verbally and in writing
• Demonstrated effective time management and organizational skills with the ability to multi-task
• Proficient with computer software applications e.g. MS Office
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.