Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Position Title: Program Support Worker Division: Ontario

Ministry Unit/Dept: Windsor Centre of Hope Location: 355 Church Street, Windsor ON N9a 7G9 Reporting To: Residential Program Manager or designate

Date Created: May 01, 2022 Date Reviewed: May 01, 2022 Date Revised: May 01, 2022 The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Vision Statement We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values The Salvation Army Canada and Bermuda Territory has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary The Program Support Worker at The Salvation Army is responsible for providing professional, compassionate and respectful services to the clients of The Salvation Army Windsor Centre of Hope. The incumbent will be charged with ensuring that clients are served in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual.

Accountabilities Client/Service Delivery

• Participate in development and implementation of client case plan
• Report to program Manager progress, changes and / or regression in the client’s status
• Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving
• Help clients develop problem solving and coping skills
• Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
• Monitor basic medical care and follow-up documents, help residents book their appointments
• Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager
• Plan and implement a meaningful weekly program held at WCOH
• Crisis Intervention
• Provide referrals or general information to community members
• Register new residents and properly complete all the documents as required
• Refer clients to the appropriate people for counseling, administration, housing information and social services assistance
• Building safety check, identifying any safety and security needs, nighttime bed check, and ensure the building’s security and staff/residents safety
• Clean and sanitize duties, working with residents and ensuring their room clean
• Assist dispensing PNA for client when required
• In an emergency, use stairs to evacuate clients in the building to outside safe place
• Available for other WCOH duties as needed

Clerical/Data Entry

• Communicate with outside agencies as required
• To perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays
• To prepare correspondence and reports to direct Manager
• Answer the telephone professionally, direct calls and take messages as required
• Greet all visitors to the WCOH, directing them to the appropriate area
• Accept mail and deliveries
• Accept, receipt and place in safe any monies received at Front Desk Office

Administrative

• To serve clients in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual
• Ensure that fire safety and public health standards are maintained
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager

CRITICAL RELATIONSHIP MANAGEMENT Internal

• Direct Manager and other management members, staff, and volunteers
• Participate in regular staff meetings to review operational effectiveness
• Participate in other staff meetings when relevant

External

• Visitors, community partners, client’s case workers, medical service providers

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Residential Program Manager or designate

Financial And Materials Management

• Follow policy receiving money
• Follow policy to assist giving out client’s personal allowance money

Working Conditions

• The working environment is typically in the office and other areas in generally agreeable conditions.
• The performance of the job requires the ability to lift/move 20 lbs., reach, bend, twist, stoop, and computer keyboarding.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct. Education And Experience Qualifications Education, Qualifications and Certifications

• Minimum Secondary School Diploma
• A University degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset.
• Criminal Records Check with vulnerable sector screening , First Aid/CPR certificate, WHIMS certificate, and medical clearance are required.
• Non-Violent Crisis Intervention training and valid driver’s licence are asset

Experience And Skilled Knowledge Requirements

• Minimum of 2 years of prior related experience
• Computer skills in all aspects of Microsoft Office and client date management system required
• Good oral, written and electronic communication skills
• Good interpersonal skills, self-motivated and disciplined

Skills And Capabilities

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Excellent organizational skills, ability to follow detailed instruction.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.