Inflight Operations Coordinator West

Apply by Date**:** Dec 3, 2025

Primary Location**:** CA-BC-Vancouver

Schedule**:** Full-time

Job Type**:** Temporary

Term in Months**:** 12

Shift**:** Days

Number of Openings**:** 1

About Us:

Jazz Aviation is Air Canada’s primary regional partner and an integral part of Air Canada’s strategy and North American market presence. Jazz is a proud Air Canada Express operator providing service across North America.

Our over 4,500 employees are supported by programs and policies that have earned Jazz awards such as Canada’s Top Diversity Employers, Canada’s Top Employers for Young People, and more.

Join an award-winning team and make an impact!

The Opportunity:

To assist and support the line operations while contributing to On Time Performance (OTP) and a safe operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.

Key Responsibilities:

• Follow up on day-to-day delays and cancellations in the region to determine root causes.
• Inform/guide Flight Attendants on on-time performance processes.
• Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives.
• Manage all Inflight & OBP Irregularity reports.
• Categorize reports, initiate investigations, and provide responses to Flight Attendants as required.
• Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up.
• Follow up on Flight Attendant absences in the region.
• Manage leave and return to work checklists for all MAT, PAT, and LOA.
• Assist with leave and return to work checklists for all STD, LTD, and WCB.
• Provide monthly crew movement reports to Crew Resources.
• Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers.
• Prepare and process line assessment paperwork for Inflight Operations Managers.
• Initiate passenger complaint and crew conflict investigations.
• Administrate the Flight Attendant Modified Work program and submit their time sheets.
• Other duties as assigned by Inflight Regional Manager or Inflight Operations Manager.
• Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; provide support to Flight Attendants with respect to uniform issues.
• Monitor Inflight email inbox and phone line; Manage and respond to routine Flight Attendant requests; Forward messages to appropriate Inflight Operations Manager as required.
• Liaise with various departments on behalf of Inflight Services.
• Communicate regularly with department managers.
• Other related duties as assigned.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.
• Maintain flight attendant qualifications and protect the operation by performing rescue flights.

Qualifications:

• High school diploma is required

• Post-graduate degree or diploma is an asset.

• Must obtain and maintain a Restricted Area Identification Card (RAIC).

• Advanced skills in MS Office Word, Excel, Outlook, Teams and PowerPoint.

• Knowledge of software/systems: Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), CrewTrac, etc. is an asset.

• Previous work experience in an administrative role is an asset.

• Previous experience working in a mixed union and non-union environment is an asset.

• Exceptional organizational skills.

• Attention to detail.

• Self-motivated and resourceful.

• Possess strong written and oral communication skills.

• Must be professional and have the ability to deal with highly sensitive information.

• Problem solving and analytical skills.

• Ability to meet deadlines.

• Ability to multi-task.

• English language required.

• French language is considered an asset*

• Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Benefits of Joining our Award-Winning Team:

• Enjoy exclusive employee travel benefits across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Requisition ID**:** YVR-2025-5310-012101