Application Support Specialist
Top Benefits
About the role
Job Title: Application Support Specialist
Vacancies: This posting is for 1 current vacancy
Location: Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton).[VL1] [VK2] Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us
Work Model: Hybrid Work Model
Salary Band: 5 ($56,000 - $84,000 CAD)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.
Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.
MAKING AN IMPACT
Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.
WHAT YOU’LL BE DOING**:**
Operations:
- Quality assurance: Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
- Documentation: Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
- User Training and Support: Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
- Monitoring and alerting: Monitor application performance and system alerts to proactively resolve potential issues.
- Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
- Provide technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins. Liaise and coordinate with DAS teams, technical personnel, stakeholders, and vendors as needed to troubleshoot issues and maintain the platform and applications.
- Support other Salesforce roles, including administrators, analysts, and data scientists, as needed.
- Use the ticket system to contribute to a knowledge base for problem solving; create and maintain documentation related to the design and processes developed.
Solutions Management:
- Define solution requirements and ensure alignment with business goals before implementation.
- Assess and manage vendor capabilities and assist with negotiating terms to secure cost-effective and reliable solutions.
- Assist with lifecycle management of solutions, including upgrades, integrations, and retirement planning.
Projects and Others:
- Application upgrade projects, including planning, testing, and deployment.
- Coordinate migration activities for legacy systems to new platforms.
- Manage integration projects between CRM and third-party applications.
- Drive automation initiatives to reduce manual support tasks and improve efficiency.
- Assist in vendor evaluation and onboarding for new application solutions.
- Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
- Other duties as assigned
QUALIFICATIONS:
- Experience supporting enterprise applications in complex environments, including technical, operational, and solutions-based projects through requirements gathering, documentation, and testing.
- Proficient in system and application architecture, troubleshooting, providing support, and utilizing developer tools.
- Salesforce Administration Certification
- Salesforce experience in administration, development tools, Experience Cloud, and non-profit solutions including Non-Profit Success Pack (NPSP) and Non-Profit Cloud (NPC).
- Experience working with external vendors and managing projects using Agile and Waterfall methodologies, with proficiency in project planning tools such as Azure DevOps, Jira, or Asana.
- Strong understanding of ITIL processes, including IT change management, incident management, and problem management, as well as knowledge of web application and website development processes and support.
- Administration and management experience with systems such as Palette, NetSuite, FormAssembly, Oracle PBCS, Live Chat, RDPWin, Novus, and Crystal Reports is an asset
- Working knowledge of programming languages, including Apex, .NET, HTML, and JavaScript is an asset
- Experience working in a non-profit environment is an asset
- Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
- Others may apply
WHAT YOU CAN EXPECT FROM US:
CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:
COURAGEOUS UNITED CARING RIGOROUS
We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.
COME AS YOU ARE
At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.
HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations by January 9, 2026.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
OTHER INFORMATION:
CCS is dedicated to employment equity and encourages applications from all qualified candidates*. In accordance with the local provincial* Accessibility Act*, accommodation will be provided as requested throughout the recruitment process**.* We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles*, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.*
Privacy Disclosure
We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices*, visit cancer.ca/privacy.*
AI Disclosure
We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy*.*
CONNECT WITH US:
LinkedIn | Facebook | YouTube | Bluesky
#IND
#LI-VL1
#LI-HYBRID
About Canadian Cancer Society
What does it take to take on cancer? It takes all of us.
We all know the saying ‘It takes a village.’ But to take on cancer, it takes more than a village. We believe it takes a society. It takes a community – of patients, caregivers, healthcare providers, researchers, advocates, donors, supporters and volunteers – rallying together around a shared cause.
Profound impact is possible when we combine our actions with the actions of others. Our goal at the Canadian Cancer Society is to inspire people of all ages, from all backgrounds and all parts of the country to come together to take on cancer’s biggest issues.
Nothing big gets solved by one person. To take on cancer, it takes all of us. It takes a society. 💛
Application Support Specialist
Top Benefits
About the role
Job Title: Application Support Specialist
Vacancies: This posting is for 1 current vacancy
Location: Any CCS Office (Toronto, Vancouver, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton).[VL1] [VK2] Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us
Work Model: Hybrid Work Model
Salary Band: 5 ($56,000 - $84,000 CAD)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.
Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.
MAKING AN IMPACT
Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.
WHAT YOU’LL BE DOING**:**
Operations:
- Quality assurance: Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
- Documentation: Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
- User Training and Support: Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
- Monitoring and alerting: Monitor application performance and system alerts to proactively resolve potential issues.
- Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.
- Provide technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins. Liaise and coordinate with DAS teams, technical personnel, stakeholders, and vendors as needed to troubleshoot issues and maintain the platform and applications.
- Support other Salesforce roles, including administrators, analysts, and data scientists, as needed.
- Use the ticket system to contribute to a knowledge base for problem solving; create and maintain documentation related to the design and processes developed.
Solutions Management:
- Define solution requirements and ensure alignment with business goals before implementation.
- Assess and manage vendor capabilities and assist with negotiating terms to secure cost-effective and reliable solutions.
- Assist with lifecycle management of solutions, including upgrades, integrations, and retirement planning.
Projects and Others:
- Application upgrade projects, including planning, testing, and deployment.
- Coordinate migration activities for legacy systems to new platforms.
- Manage integration projects between CRM and third-party applications.
- Drive automation initiatives to reduce manual support tasks and improve efficiency.
- Assist in vendor evaluation and onboarding for new application solutions.
- Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
- Other duties as assigned
QUALIFICATIONS:
- Experience supporting enterprise applications in complex environments, including technical, operational, and solutions-based projects through requirements gathering, documentation, and testing.
- Proficient in system and application architecture, troubleshooting, providing support, and utilizing developer tools.
- Salesforce Administration Certification
- Salesforce experience in administration, development tools, Experience Cloud, and non-profit solutions including Non-Profit Success Pack (NPSP) and Non-Profit Cloud (NPC).
- Experience working with external vendors and managing projects using Agile and Waterfall methodologies, with proficiency in project planning tools such as Azure DevOps, Jira, or Asana.
- Strong understanding of ITIL processes, including IT change management, incident management, and problem management, as well as knowledge of web application and website development processes and support.
- Administration and management experience with systems such as Palette, NetSuite, FormAssembly, Oracle PBCS, Live Chat, RDPWin, Novus, and Crystal Reports is an asset
- Working knowledge of programming languages, including Apex, .NET, HTML, and JavaScript is an asset
- Experience working in a non-profit environment is an asset
- Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
- Others may apply
WHAT YOU CAN EXPECT FROM US:
CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:
COURAGEOUS UNITED CARING RIGOROUS
We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.
COME AS YOU ARE
At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.
HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations by January 9, 2026.
We thank all candidates for their interest and advise that only those selected for an interview will be contacted.
OTHER INFORMATION:
CCS is dedicated to employment equity and encourages applications from all qualified candidates*. In accordance with the local provincial* Accessibility Act*, accommodation will be provided as requested throughout the recruitment process**.* We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles*, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.*
Privacy Disclosure
We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law.We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices*, visit cancer.ca/privacy.*
AI Disclosure
We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy*.*
CONNECT WITH US:
LinkedIn | Facebook | YouTube | Bluesky
#IND
#LI-VL1
#LI-HYBRID
About Canadian Cancer Society
What does it take to take on cancer? It takes all of us.
We all know the saying ‘It takes a village.’ But to take on cancer, it takes more than a village. We believe it takes a society. It takes a community – of patients, caregivers, healthcare providers, researchers, advocates, donors, supporters and volunteers – rallying together around a shared cause.
Profound impact is possible when we combine our actions with the actions of others. Our goal at the Canadian Cancer Society is to inspire people of all ages, from all backgrounds and all parts of the country to come together to take on cancer’s biggest issues.
Nothing big gets solved by one person. To take on cancer, it takes all of us. It takes a society. 💛