Income Administrator
Top Benefits
About the role
Job Description
What is the opportunity?
In this role, you will process and reconcile income dividend and interest payments. This entails the accurate and timely processing of all clients’ Entitlements, the control and collections of income proceeds from Depositories and Issuers, and reconciliation of suspense account activities, and deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis
You will manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.
What will you do?
- Ensures that all Income events are researched and processed on an accurately and timely basis.
- Ensures all payments received from depositories, wire or cheque has been processed by end of day.
- Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.
- Ensure prompt escalation of any issues that may cause financial or reputational issues to RBC Investor Services or its clients.
- Liaison with external parties when required to facilitate timely and accurate payments
- Completion of the Income processing and client queries/enquiries within the prescribed time frames
- Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
- Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.
What do you need to succeed?
Must haves:
- Post secondary education, and knowledge of market entitlement practice, specific to entitlements Income.
- Flexibility towards working hours in order to meet business needs.
- Proven track record of successfully handling various issues with professionalism
- Client centric mindset
- Innovative approach
- Sense of Urgency
- Good judgement in evaluating risks
- Strategic Influencing
Nice-to-have
- Post secondary education in a related field
- Advanced knowledge in excel
- Knowledge of all custody platforms
- Able to work independently and lead the team positively
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-07
Application Deadline:
2025-12-05
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Income Administrator
Top Benefits
About the role
Job Description
What is the opportunity?
In this role, you will process and reconcile income dividend and interest payments. This entails the accurate and timely processing of all clients’ Entitlements, the control and collections of income proceeds from Depositories and Issuers, and reconciliation of suspense account activities, and deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis
You will manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.
What will you do?
- Ensures that all Income events are researched and processed on an accurately and timely basis.
- Ensures all payments received from depositories, wire or cheque has been processed by end of day.
- Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.
- Ensure prompt escalation of any issues that may cause financial or reputational issues to RBC Investor Services or its clients.
- Liaison with external parties when required to facilitate timely and accurate payments
- Completion of the Income processing and client queries/enquiries within the prescribed time frames
- Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
- Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.
What do you need to succeed?
Must haves:
- Post secondary education, and knowledge of market entitlement practice, specific to entitlements Income.
- Flexibility towards working hours in order to meet business needs.
- Proven track record of successfully handling various issues with professionalism
- Client centric mindset
- Innovative approach
- Sense of Urgency
- Good judgement in evaluating risks
- Strategic Influencing
Nice-to-have
- Post secondary education in a related field
- Advanced knowledge in excel
- Knowledge of all custody platforms
- Able to work independently and lead the team positively
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Access to a variety of job opportunities across business.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-07
Application Deadline:
2025-12-05
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.