Top Benefits
Pre-IPO Equity: early reward for company success
Parental Leave: 8 weeks paid after 6 months
401k Savings Plan: automatic contributions
About the role
Who you are
- Our ideal candidate is an expert at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
- Recruiting, ATS and/or HR Technology experience a bonus
- Bachelor’s degree or equivalent experience
- As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply!
What the job involves
- We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
- GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows
- What Success Looks Like:
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
- Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
- Work cross-functionally to deliver an incredible customer experience
Benefits
- Pre-IPO Equity - Get rewarded as an early part of GoodTime’s success
- Parental Leave - After six months, all employees are eligible for eight weeks of paid parental leave
- 401k Savings Plan - We help you save for the future automatically
- Home Office Subsidy - Want a new chair? Desk? Monitor? Whatever you need, we’ll reimburse you up to $500
- Flexible Time Off - Our Rest & Recover program keeps things flexible and doesn’t accrue—so you can recharge as needed
- Company Wide Remote Offsites - Twice per year, we fly you to fun locations so we can get to know one another in person
- Learning and Development Stipend - You’ll get $500 to level up your skills every year, no approval needed
- Competitive Medical, Dental, and Vision Insurance - We offer competitive plans and cover 99% of your premium
Top Benefits
Pre-IPO Equity: early reward for company success
Parental Leave: 8 weeks paid after 6 months
401k Savings Plan: automatic contributions
About the role
Who you are
- Our ideal candidate is an expert at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
- Recruiting, ATS and/or HR Technology experience a bonus
- Bachelor’s degree or equivalent experience
- As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply!
What the job involves
- We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
- GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows
- What Success Looks Like:
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
- Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Maintain an expert level understanding of the GoodTime product suite (technical and workflow) and TA industry to identify new opportunities
- Work cross-functionally to deliver an incredible customer experience
Benefits
- Pre-IPO Equity - Get rewarded as an early part of GoodTime’s success
- Parental Leave - After six months, all employees are eligible for eight weeks of paid parental leave
- 401k Savings Plan - We help you save for the future automatically
- Home Office Subsidy - Want a new chair? Desk? Monitor? Whatever you need, we’ll reimburse you up to $500
- Flexible Time Off - Our Rest & Recover program keeps things flexible and doesn’t accrue—so you can recharge as needed
- Company Wide Remote Offsites - Twice per year, we fly you to fun locations so we can get to know one another in person
- Learning and Development Stipend - You’ll get $500 to level up your skills every year, no approval needed
- Competitive Medical, Dental, and Vision Insurance - We offer competitive plans and cover 99% of your premium