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Customer Coordinator Manager

Halifax, NS
Senior Level
full_time

About the role

Care Coordinator Manager – Lifemark Physiotherapy Halifax North
Status: Permanent Full Time
Location: Young Street, Halifax, NS

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Physiotherapy Halifax North**,** a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

Why Lifemark?

  • Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
  • Supportive and collaborative administrative team
  • Positive and comforting work environment
  • Opportunities for growth within a national company
  • Nationally recognized brand with a strong digital presence

Primary Responsibilities:

  • Creating an environment that is welcoming and warm to the patients
  • Dealing effectively with customer and patient inquiries as well as complaints
  • Management of reception area
  • Maintaining Accounts Receivable
  • Accurately entering incoming payment and monthly deposit reconciliation
  • Ensuring timely entry, accuracy and completeness of all patient data including intake, assessment and discharge information
  • Timely submission of forms to insurance companies and stakeholders
  • Expense and petty cash processing and control
  • Obtain and promote GMB reviews and coach staff on the same
  • Accounting controls and reporting
  • Manage payroll, including accuracy, communications and meeting deadlines
  • Clinic office management & administration
  • Adherence to all company protocols

Qualifications & Core Competencies:

  • High School Diploma, G.E.D. or equivalent
  • 1-5 years of experience in a clinical or similar environment
  • Excellent communication (verbal and written) and interpersonal skills
  • High degree of organizational skills and ability to prioritize and multi-task
  • A “self-starter” with an ability to work independently and collaboratively in a team environment
  • Ability to hit the ground running in a busy and fast-paced working environment
  • Strong computer and data entry skills preferably in MS Office -Word & Excel
  • Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.
Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

About Lifemark Health Group

Wellness and Fitness Services
1001-5000

We are a proudly Canadian healthcare company, providing diversified healthcare services across the country.

We have over 20 years of experience providing personal rehab services, independent medical assessments, seniors’ wellness and employer health and wellness programs. Our foundation is rooted in the strength of our healthcare professionals, who are leaders in their fields.

We offer a number of rehabilitation programs and assessment services that are accredited by CARF International, an achievement that signals our commitment to high-quality services.

Whether you’re a recent graduate just starting out on your career path or an experienced professional looking for a new opportunity, your journey to a better work life starts with Lifemark.

We foster innovative thinking, invest in your career development so that you can provide the best care for others, support your personal health and wellness with a comprehensive rewards package and strive to make an impact in the over 200 communities across Canada where we live and work.

Our award-winning workplace was recognized by The Globe and Mail and Morneau Shepell as one of 75 Employee Recommended Workplaces in Canada for 2018 and 2019 and by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures for 2019.

You belong here. Join our team!