Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel

The Westin Toronto Airport is located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• RRSP
• Onsite Westin WORKOUT®
• Career Development
• Discounted Associate Meals
• Hotel Discounts at Marriott Properties worldwide
• Education Reimbursement

CATERING COORDINATOR

Job overview

Performs general clerical and administrative duties to fulfill the needs of the Sales& Catering Department.

Duties and Responsibilities

• Handle all administrative functions of the Hotel sales and catering office. (i.e., contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, completing departmental monthly reports V.I.P. form preparation, showroom coordination, distribution of agreements, managing office supplies, introduction, and regret letter preparation, etc.)
• Resolve requests and/or complaints to the satisfaction of the guest; inform the supervisor of major problems, complaints, disturbances, or dissatisfied clients. Investigate and respond to crew issues daily.
• Prepare site - information sheet for NETMA, showrooms, and signs.
• Prepare sales kits and maintain collateral supplies.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Handle walk-in inquiries, Direct sales inquiries to the appropriate sales manager.
• Maintain and co-ordinate sales programs and procedures (i.e., create flyers/fact sheets, a company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet, and outside catering)
• Create and distribute Sales and Catering duty calendar monthly.
• Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

Qualifications & Requirements

• High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred.
• Strong oral and written communication skills
• Friendly and hospitality-focused
• Attention to detail.
• Planning and organizational abilities
• Computer Skills
• Ability to work under pressure in a fast-paced, stressful environment.
• This job requires the ability to perform the following:
• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and computer equipment

Health & Safety

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

Accessibility & Accommodation:

• The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.