• As our product suite grows in scope and complexity, we are hiring a Head of Product who will shape the next generation of aviation workflow technology and elevate the performance, processes, and discipline of our product organization
• As Head of Product, you will lead the Product function at TrustFlight and define the strategic direction for our entire SaaS portfolio
• You will be responsible for the vision, roadmap, and execution across Centrik, Tech Log, SmartSuite, and our growing platform capabilities
• Reporting directly to the CEO, you will set the bar for product excellence, elevate our product processes, and coach a multi-disciplinary product organization to deliver world-class products for aviation customers worldwide
• Set and execute the product vision and strategy across all SaaS products and platform services
• Define long-term product direction aligned with TrustFlight’s mission, growth goals, and customer needs
• Lead and inspire the Product Management and Product Design teams. Recruit, develop, and coach Product Managers and Designers to build a high-performing product organisation
• Implement best-in-class product practices
• Champion customer-centric decision-making
• Establish scalable product development processes and underlying product operations (requirements standards, documentation, analytics, and release readiness) to ensure predictable roadmap execution
• Drive clarity and alignment across product roadmaps
• Partner with Engineering to optimize delivery processes
• Embed quality and attention to detail throughout the lifecycle
• Lead innovation initiatives across the product suite
• Integrate AI and automation to advance product capabilities
• Identify opportunities to expand the product ecosystem
• Collaborate with Customer Success, Sales, Marketing, Engineering, and Account Management
• Support go-to-market readiness
• Work closely with Sales and Marketing to ensure alignment on pricing, packaging, positioning, and commercial strategy
• Represent the product organization at the executive level
• Engage with aviation organizations to understand their needs and build structured customer insight mechanisms (e.g., VOC programs, research cadences, advisory groups) to inform roadmap decisions
• Ensure products meet the highest standards of usability and performance
• Continuously enhance customer value, adoption, and satisfaction
• Key Metrics & KPIs:
• Roadmap Delivery Reliability
• Requirements Quality
• NRR
• Product Adoption Metrics
• Velocity & Throughput
• Innovation Delivery
• This role will be based in London, UK or Vancouver Canada. This is an on-site role with room for flexibility, because we know life doesn’t always fit a 9-to-5 mould.

Benefits

• Excellent holidays: We offer a generous holiday allowance to support your well-being — giving you the space to rest, recharge, and bring your best self to work. In addition, take your birthday off on us if you would like to celebrate!
• Healthcare cover for all: It is important to us that we all work in an environment that is supportive of health and wellbeing; healthcare cover for all our people protects your health, dental and ophthalmic requirements to support you physically and mentally.
• Training and development: Our personal training allowance allows everyone to enhance their skills and knowledge. The funds can be used towards attending a conference, joining a professional body, completing a course or purchasing online resources.
• Company pension: Our generous company contribution to your pension is greater than the local requirements and over time you can plan effectively for your future with our matching contribution scheme.- Proven track record leading product in a SaaS company, ideally in the $10M+ ARR or during significant scale-up phases
• Excellent communicator capable of influencing senior executives and building alignment across Engineering, Sales, Marketing, Customer Success, and industry stakeholders
• Experience driving AI/ML or automation-based product innovation is a strong advantage
• Deep understanding of modern product development practices, including discovery, experimentation, product analytics, and user-centred design
• Experience owning product strategy at the portfolio level, ideally across multiple SaaS products or platforms
• High attention to detail, strong customer empathy, and a commitment to product quality
• Ability to balance strategic thinking with hands-on execution in a lean, fast-paced environment
• 8+ years of Product Management experience, including 3 years leading PM teams or product organisations
• Strong operational leadership with the ability to establish product processes, delivery discipline, and cross-functional alignment in a scaling organisation
• Demonstrated success defining and delivering complex B2B workflow products with high reliability expectations
• Bonus: Experience operating in regulated industries, aviation, compliance-driven SaaS, or safety-critical workflows- Click Apply! Send us your resume, including a cover letter. Let us know how you can contribute to creating best-in-class tools and services throughout the aviation industry
• While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. No phone calls pleas