Customer Experience Intern (12 Months)
Top Benefits
About the role
This Much Doing Isn't Doable At Just Any Company. SHARE YOUR PASSION. We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.
An exciting opportunity awaits you in our Customer Interaction team where you will experience pride and passion to work for a leader in the automotive industry with a strong heritage for manufacturing premium-quality iconic products. Working alongside a team of inspirational leaders, you will be motivated and have the necessary support to create and implement new ideas that will influence and contribute directly to the organization's success.
About The Position.
- Support the Voice of Customer survey program including analysis and reporting of results to internal stakeholders, troubleshooting data issues/Retailer inquiries and ensuring program is operating without issue
- Assist with Retailer communication as well as with monthly and ad-hoc reporting
- Support with in-depth consumer insight analytics and other data requests for agency briefs and internal business unit needs
- Support with system troubleshooting, testing, data analytics and project management.
- Gain invaluable experience by directly managing and being involved with critical projects on the Customer team.
- Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.
- Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones. This will be an incredibly valuable experience for you - one that will not only help with your career development but push you closer towards achieving your personal goals as well.
Qualifications.
- Recent college or university graduate or students currently pursuing post-secondary education with a focus in business studies, data management, CRM/marketing, statistics or market research.
- High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues.
- Excellent ability to quickly grasp new technical concepts and adapt to new technology.
- Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport.
- Ability to work well in high pressure situations, acting with urgency and taking appropriate action.
- Strong communications skills to get messages clearly across to internal and external stakeholders.
- High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization.
- Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members.
- You thrive working in a team environment and offer to assist with other duties.
- French language (written and oral) is an asset.
- Experience with Salesforce or similar CRM/database systems is an asset.
- Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset
- Working knowledge of BI tools such as Tableau is an asset.
- Knowledge of SQL is an asset.
Benefits Of Working At BMW Group Canada Include
- An award-winning culture.
- Cutting edge innovation and creativity.
- Flexible working models. **
- World-class office space.
- Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
- Fully stocked coffee/tea bar.
- We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.
At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.
Learn more here.
About BMW Group Financial Services Canada
Overview
BMW Group Financial Services is an integral arm of the BMW Group and is represented in over 54 countries. With assets exceeding $140 billion, BMW Group Financial Services is one of the world's leading financial services entities.
BMW Group Financial Services Canada was established in 1994 and has grown to become one of the largest automotive finance entities in the country. Servicing over 150,000 Retail Customers, and our broad network of Retailers in Canada, BMW Group Financial Services Canada provides unparalleled service and professional auto financing advice.
Customer Experience Intern (12 Months)
Top Benefits
About the role
This Much Doing Isn't Doable At Just Any Company. SHARE YOUR PASSION. We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.
An exciting opportunity awaits you in our Customer Interaction team where you will experience pride and passion to work for a leader in the automotive industry with a strong heritage for manufacturing premium-quality iconic products. Working alongside a team of inspirational leaders, you will be motivated and have the necessary support to create and implement new ideas that will influence and contribute directly to the organization's success.
About The Position.
- Support the Voice of Customer survey program including analysis and reporting of results to internal stakeholders, troubleshooting data issues/Retailer inquiries and ensuring program is operating without issue
- Assist with Retailer communication as well as with monthly and ad-hoc reporting
- Support with in-depth consumer insight analytics and other data requests for agency briefs and internal business unit needs
- Support with system troubleshooting, testing, data analytics and project management.
- Gain invaluable experience by directly managing and being involved with critical projects on the Customer team.
- Network and collaborate with many departments across the company and work on a variety of challenging cross-functional tasks and projects.
- Challenging tasks will often be assigned, and you will be kept accountable for accomplishing important milestones. This will be an incredibly valuable experience for you - one that will not only help with your career development but push you closer towards achieving your personal goals as well.
Qualifications.
- Recent college or university graduate or students currently pursuing post-secondary education with a focus in business studies, data management, CRM/marketing, statistics or market research.
- High attention to detail allowing for quick ability to brainstorm innovative business solutions for both strategic and day-to-day business issues.
- Excellent ability to quickly grasp new technical concepts and adapt to new technology.
- Demonstrated interpersonal skills and experience of working closely with various business stakeholders to build a strong rapport.
- Ability to work well in high pressure situations, acting with urgency and taking appropriate action.
- Strong communications skills to get messages clearly across to internal and external stakeholders.
- High level of proficiency in Excel, Powerpoint, data analysis, data reporting and visualization.
- Solid organization skills that will allow you to stay on top of tasks assigned from multiple senior team members.
- You thrive working in a team environment and offer to assist with other duties.
- French language (written and oral) is an asset.
- Experience with Salesforce or similar CRM/database systems is an asset.
- Understanding of basic research principles/ statistics (e.g. sig testing, key driver analysis) an asset
- Working knowledge of BI tools such as Tableau is an asset.
- Knowledge of SQL is an asset.
Benefits Of Working At BMW Group Canada Include
- An award-winning culture.
- Cutting edge innovation and creativity.
- Flexible working models. **
- World-class office space.
- Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
- Fully stocked coffee/tea bar.
- We encourage interested candidates who may legally work in Canada to apply for the role. Our organization follows a hybrid work structure. To be eligible for this role, candidates are expected to work from our Head Office in Richmond Hill, Ontario three times in a week.
At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.
Learn more here.
About BMW Group Financial Services Canada
Overview
BMW Group Financial Services is an integral arm of the BMW Group and is represented in over 54 countries. With assets exceeding $140 billion, BMW Group Financial Services is one of the world's leading financial services entities.
BMW Group Financial Services Canada was established in 1994 and has grown to become one of the largest automotive finance entities in the country. Servicing over 150,000 Retail Customers, and our broad network of Retailers in Canada, BMW Group Financial Services Canada provides unparalleled service and professional auto financing advice.