Customer Service Representative
About the role
Job ID: 519094
Position Title: Customer Service Representative
Employment Type: Contract, Full-time (1-Year Contract)
Location: Concord, Ontario (CA-ON)
Compensation: $55,000.00 per year
Ready for your next challenge? Join us at CRH Canada! We’re 100 years strong; together we can reinvent the way the world is built.
Dufferin Concrete , a division of CRH Canada is hiring a Customer Service Representative !
Who We Are Recognized as one of Greater Toronto's Top Employers and one of Canada’s Top Employers for Young People, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers.
CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe
Why work with us?
- Join a global leader and be part of one of the world’s largest construction and building materials companies, recognized for innovation and excellence.
- Grow your career with access rewarding development opportunities across Canada, with programs designed to help you reach your full potential.
- Build your expertise by gaining hands-on experience working with an industry leader and contribute to projects that shape communities and infrastructure.
Position Summary Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.
The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.
Duties
- Act as the primary point of contact for account and COD customers throughout the order process
- Accurately input new orders and updates into the Command Concrete dispatching system
- Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
- Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
- Address customer concerns by identifying service or quality issues and offering timely solutions
- Support administrative tasks and uphold company standards for environmental and health & safety compliance
Qualifications
- Completion of secondary school education (High School Diploma or equivalent)
- 1–3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
- Proficiency in Microsoft Office applications and Google Maps
- Strong verbal and written communication skills
- Excellent attention to detail, organizational skills, and ability to manage time effectively
This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.
CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
Visit our website for more information: http://www.crhcanada.com
About CRH Canada
CRH Canada Group Inc. is one of the country's leading vertically integrated producers and suppliers of products and services for the construction industry, serving customers across Canada. With the strength of over 3,000 employees, we manufacture cement, aggregates and ready-mix concrete and provide construction services to many of Canada's largest infrastructure projects.
Our business divisions include Dufferin Construction, Dufferin Aggregates and Dufferin Concrete in Ontario and Demix Agrégats and Demix Construction in Quebec. As a local leader with global presence, we deliver on our promises through innovation and sustainable solutions.
We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. CRH’s family of businesses generated almost EUR19 billion in sales in 2014, with a balanced product portfolio serving the full spectrum of the building materials industry from cement to construction accessories to builders merchants and the DIY market. The company employs over 90,000 people in 37 countries around the world. CRH is one of the top three building material players globally and number two in the world in aggregates.
Sustainable development is at the heart of our business strategy. As a major employer and a part of the local community, we have a long-term commitment to our neighbours and are part of the foundation for building healthy, vibrant and livable communities.
Join our talent network on our website and follow us on: Twitter: CRHCanada YouTube: CRH Canada
Customer Service Representative
About the role
Job ID: 519094
Position Title: Customer Service Representative
Employment Type: Contract, Full-time (1-Year Contract)
Location: Concord, Ontario (CA-ON)
Compensation: $55,000.00 per year
Ready for your next challenge? Join us at CRH Canada! We’re 100 years strong; together we can reinvent the way the world is built.
Dufferin Concrete , a division of CRH Canada is hiring a Customer Service Representative !
Who We Are Recognized as one of Greater Toronto's Top Employers and one of Canada’s Top Employers for Young People, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers.
CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe
Why work with us?
- Join a global leader and be part of one of the world’s largest construction and building materials companies, recognized for innovation and excellence.
- Grow your career with access rewarding development opportunities across Canada, with programs designed to help you reach your full potential.
- Build your expertise by gaining hands-on experience working with an industry leader and contribute to projects that shape communities and infrastructure.
Position Summary Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.
The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.
Duties
- Act as the primary point of contact for account and COD customers throughout the order process
- Accurately input new orders and updates into the Command Concrete dispatching system
- Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
- Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
- Address customer concerns by identifying service or quality issues and offering timely solutions
- Support administrative tasks and uphold company standards for environmental and health & safety compliance
Qualifications
- Completion of secondary school education (High School Diploma or equivalent)
- 1–3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
- Proficiency in Microsoft Office applications and Google Maps
- Strong verbal and written communication skills
- Excellent attention to detail, organizational skills, and ability to manage time effectively
This job posting reflects an existing vacancy. Details will be clarified during the recruitment process, if selected.
CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
Visit our website for more information: http://www.crhcanada.com
About CRH Canada
CRH Canada Group Inc. is one of the country's leading vertically integrated producers and suppliers of products and services for the construction industry, serving customers across Canada. With the strength of over 3,000 employees, we manufacture cement, aggregates and ready-mix concrete and provide construction services to many of Canada's largest infrastructure projects.
Our business divisions include Dufferin Construction, Dufferin Aggregates and Dufferin Concrete in Ontario and Demix Agrégats and Demix Construction in Quebec. As a local leader with global presence, we deliver on our promises through innovation and sustainable solutions.
We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. CRH’s family of businesses generated almost EUR19 billion in sales in 2014, with a balanced product portfolio serving the full spectrum of the building materials industry from cement to construction accessories to builders merchants and the DIY market. The company employs over 90,000 people in 37 countries around the world. CRH is one of the top three building material players globally and number two in the world in aggregates.
Sustainable development is at the heart of our business strategy. As a major employer and a part of the local community, we have a long-term commitment to our neighbours and are part of the foundation for building healthy, vibrant and livable communities.
Join our talent network on our website and follow us on: Twitter: CRHCanada YouTube: CRH Canada