Bilingual Financial Services Representative
About the role
- Our client, a large financial services software company, is currently looking to hire for a bilingual financial services representative to join their team in Dartmouth, NS! The ideal candidate will have experience working in a contact center and is fluent in English and French.**
Job Description
The Financial Services Representative (FSR) is responsible for handling internal and external requests in a centralized call center environment, with the inbound component comprising roughly ¾ of the potential call volume. The FSR is expected to provide service excellence to both internal and external clients by processing requests accurately and professionally in adherence with Government Agency/Financial Partners’ outlined policies.
- Own the client experience, strive for one-call resolution
- Field inbound requests via call (40-50 per day), chat (10-20 per day) and other channels in a timely manner
- Coordinate client/internal requests for exceptions to payroll (i.e. stop payments on cheques/recalls on direct deposits).
- Respond to client/internal inquiries regarding employees that did not get paid and debits/credits to client’s account.
- Coordinate client/internal requests for tax adjustments and changing tax business numbers, rates or frequencies.
- Respond to client/internal inquiries regarding notices from tax authorities.
- Collaborate within the call centre to ensure KPIs are maintained/exceeded while providing service excellence and an effortless client experience.
- Resolve/escalate as required any emergency banking or company level tax situations (i.e. best effort employee direct deposit recalls, accelerated employer refunds, NSF payrolls, etc).
- Continually monitor and remain current on organizational/department initiatives/issues as they pertain to the business unit by attending and participating in client Projects, committees, meetings and presentations.
Must Haves
- 1-3 Years of experience in a call center environment (Preferably in the banking/financial services space)
- Bilingual in French and English
- Ability to go into the office 3 times a week (Monday-Friday -> 8AM- 8PM)
This person will be taking 25-40 calls per day and will be related to banking/tax questions from customers. They will predominantly be interacting with Payroll Managers, Accounting, and Finance Teams. The Banking calls will be related to people who didn't get paid, changes to information, or updates on payroll statuses. The tax calls will be related to company taxes, where to find specific forms, and reconciliations. Calls will be predominantly inbound but may be some outbound through emails and chat functions as well.
Training will be 2 weeks and 9AM-5PM – First day is in person
Typical Hours: Monday - Friday shift -> 8AM- 8PM, (Friday 8AM-6PM) - 3 days in office - Monthly shift schedule. Office is in Etobicoke, ON
KPIs
Total calls, calls per hour, AHT, Quality
Duration: 12 month contract with opportunity of extension OR conversion to permanent
Pay: $25.50 - $27.50/hr
Pay And Benefits
The pay range for this position is $27.60 - $27.60/hr.
Workplace Type
This is a hybrid position in Toronto,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.
Bilingual Financial Services Representative
About the role
- Our client, a large financial services software company, is currently looking to hire for a bilingual financial services representative to join their team in Dartmouth, NS! The ideal candidate will have experience working in a contact center and is fluent in English and French.**
Job Description
The Financial Services Representative (FSR) is responsible for handling internal and external requests in a centralized call center environment, with the inbound component comprising roughly ¾ of the potential call volume. The FSR is expected to provide service excellence to both internal and external clients by processing requests accurately and professionally in adherence with Government Agency/Financial Partners’ outlined policies.
- Own the client experience, strive for one-call resolution
- Field inbound requests via call (40-50 per day), chat (10-20 per day) and other channels in a timely manner
- Coordinate client/internal requests for exceptions to payroll (i.e. stop payments on cheques/recalls on direct deposits).
- Respond to client/internal inquiries regarding employees that did not get paid and debits/credits to client’s account.
- Coordinate client/internal requests for tax adjustments and changing tax business numbers, rates or frequencies.
- Respond to client/internal inquiries regarding notices from tax authorities.
- Collaborate within the call centre to ensure KPIs are maintained/exceeded while providing service excellence and an effortless client experience.
- Resolve/escalate as required any emergency banking or company level tax situations (i.e. best effort employee direct deposit recalls, accelerated employer refunds, NSF payrolls, etc).
- Continually monitor and remain current on organizational/department initiatives/issues as they pertain to the business unit by attending and participating in client Projects, committees, meetings and presentations.
Must Haves
- 1-3 Years of experience in a call center environment (Preferably in the banking/financial services space)
- Bilingual in French and English
- Ability to go into the office 3 times a week (Monday-Friday -> 8AM- 8PM)
This person will be taking 25-40 calls per day and will be related to banking/tax questions from customers. They will predominantly be interacting with Payroll Managers, Accounting, and Finance Teams. The Banking calls will be related to people who didn't get paid, changes to information, or updates on payroll statuses. The tax calls will be related to company taxes, where to find specific forms, and reconciliations. Calls will be predominantly inbound but may be some outbound through emails and chat functions as well.
Training will be 2 weeks and 9AM-5PM – First day is in person
Typical Hours: Monday - Friday shift -> 8AM- 8PM, (Friday 8AM-6PM) - 3 days in office - Monthly shift schedule. Office is in Etobicoke, ON
KPIs
Total calls, calls per hour, AHT, Quality
Duration: 12 month contract with opportunity of extension OR conversion to permanent
Pay: $25.50 - $27.50/hr
Pay And Benefits
The pay range for this position is $27.60 - $27.60/hr.
Workplace Type
This is a hybrid position in Toronto,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.