About the role
Job title: Technical Support Engineer (TSE)
Location: Toronto, ON Duration: Long term contract What you get to do in this role: We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. Working Hours: Standard working hours for this role are expected to align with 8:00am - 5:00 pm Monday through Friday, subject to applicable provincial employment standards and overtime requirements. Rotational / Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays. Any such work will be scheduled and compensated in accordance with applicable provincial employment standards and company policy. This team provides 24x7 operational support. The role may include scheduled shift work, overnight coverage, and/or participation in an on-call rotation, in accordance with applicable employment standards and company policies regarding hours of work, overtime, and on-call compensation. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.
What are the top skill sets needed to be successful in this role?
- Java, JavaScript
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
To be successful in this role, we need someone who has
- Highly experienced in their ability to troubleshoot difficult technical issues with ease
- Strong object-oriented programming skills in Java/JavaScript
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
- Understanding of basic networking and system administration.
- We value a work-life balance while also collaborating through consistent presence in the office Nice to Haves:
- Working knowledge of Platform
- Fundamental understanding of Linux and/or UNIX knowledge
- A fundamental understanding of IT service management and the ITIL business process
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
- Strong Experience with relational databases (e.g. MySQL, Oracle)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process
Not the right fit? Search for Technical Support Engineer jobs in Toronto, Ontario, Canada
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.
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About the role
Job title: Technical Support Engineer (TSE)
Location: Toronto, ON Duration: Long term contract What you get to do in this role: We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. Working Hours: Standard working hours for this role are expected to align with 8:00am - 5:00 pm Monday through Friday, subject to applicable provincial employment standards and overtime requirements. Rotational / Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays. Any such work will be scheduled and compensated in accordance with applicable provincial employment standards and company policy. This team provides 24x7 operational support. The role may include scheduled shift work, overnight coverage, and/or participation in an on-call rotation, in accordance with applicable employment standards and company policies regarding hours of work, overtime, and on-call compensation. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.
What are the top skill sets needed to be successful in this role?
- Java, JavaScript
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
To be successful in this role, we need someone who has
- Highly experienced in their ability to troubleshoot difficult technical issues with ease
- Strong object-oriented programming skills in Java/JavaScript
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
- Understanding of basic networking and system administration.
- We value a work-life balance while also collaborating through consistent presence in the office Nice to Haves:
- Working knowledge of Platform
- Fundamental understanding of Linux and/or UNIX knowledge
- A fundamental understanding of IT service management and the ITIL business process
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
- Strong Experience with relational databases (e.g. MySQL, Oracle)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process
Not the right fit? Search for Technical Support Engineer jobs in Toronto, Ontario, Canada
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.