Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – December 24, 2025, with the possibility of extension)

Under the direction of the Program Manager and in compliance with the funded program guidelines and college policies, the Career & Work Coach/Employer Liaison assists multi-barriered, unemployed, and underemployed workers. This role helps individuals explore, access, and retain employment opportunities, as well as initiate, develop, and secure direct employment, meaningful work experiences, and training placements for clients.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with three days on-site at 332 Marsland Drive in Waterloo and two days working remotely. Travel throughout Waterloo Region will be required. Some evening work may be required.

Responsibilities

• Collaborate with clients, employers and the Conestoga Career Centre team to develop and monitor individualized employment service plans
• Conduct interviews and assessments to guide clients in exploring career, employment and training goals
• Direct clients to services to achieve successful outcomes
• Identify suitable activities, supports and incentives to help clients achieve employment goals
• Develop supportive, strategic relationships with employers
• Assess and negotiate to secure employment, work experience and training placements for unemployed clients
• Assess employer needs and promote the benefits of participating in Career Centre programs
• Record and report confidential information in an accurate, complete, and timely manner
• Market the services available through the Conestoga Career Centre to industry, community, and business associations to build effective relationships for referrals and resources to increase client employability and minimize stability issues
• Organize and participate in community activities such as job fairs, trade shows, and employer networking opportunities to develop, maintain and enhance relationships with industry, business, Ministry of Labour Immigration, Training and Skills Development (MLITSD) local apprenticeship office, and other community employment and training providers
• Facilitate workshops and activities as part of an action plan to address challenges in reaching employment goals
• Monitor and adjust plans accordingly through solution-focused approaches

Qualifications

• Three-year diploma or degree in social sciences, business or a related field is required
• A minimum of two years’ experience as an employment case manager, developing and implementing individualized employment service plans for employment-disadvantaged customers requiring career planning or job search assistance is required
• Demonstrated experience conducting and participating in employer research, job fairs, and other related employer-focused events to identify target markets and outreach opportunities
• Ability to develop marketing leads to support employment goals for job seekers
• Proven track record for positive employment and training outcomes
• Effective group facilitation skills and techniques in a “life skills format”
• Demonstrated proficiency in researching, computer use, and social media tools
• Flexible and creative approach to problem-solving and multi-tasking; able to adapt to change
• Awareness of programs and services in the community
• Ability to work independently and as part of a service team
• Excellent communication, high level of diplomacy, tact, and professionalism
• Strong facilitation, advocacy, negotiation, and critical thinking skills
• Ability to use non-violent crisis intervention and conflict resolution
• Access to reliable transportation and the ability to travel to multiple locations

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