HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Background Information

• The role of Senior Business Analyst is to ensure operational excellence by offering oversight across product development and operational execution.
• This role oversees complex business needs into actionable requirements, ensures alignment with policy and architectural standards, and oversees sprint planning, solution prototyping, and implementation validation.
• The Sr. Business Analyst looks for opportunities streamlining product and/or operational processes through analysis, research, cross-functional stakeholder engagement, and documentation.
• The Senior Business Analyst will collaborate with and support the Senior Product Manager and be accountable for successful completion of assigned deliverables.
• Engagement with internal and external stakeholders will be a daily activity, to provide guidance, support and subject matter expertise on the Patient Access application.

Must haves:

• Minimum 7+ years of experience as a Senior Business Analyst
• 7 years of experience with requirements elicitation and analysis techniques, developing use case documentation, business requirements, and business test plans.
• Experience with a wide range of process mapping techniques, documentation tooling (such as Jira, Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
• Knowledge of project delivery practices such as Software Development Life Cycle (SDLC), Agile and/or SCRUM.
• Strong business acumen and understanding of architecture, systems, APIs and databases.
• Bachelor's degree in Business, Engineering, Computer Science, or related discipline, or equivalent experience.
• 7+ years' experience supporting implementation and business support for web or mobile based applications for customers
• Identity and Access Management experience an asset.

Responsibilities:

• Document, support, and manage ongoing business and product requirements.
• Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines
• Escalates critical issues when necessary, collaborating with relevant teams to develop and implement effective solution
• Performs business and client requirement analysis in support product development, operational and deployment projects.
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and processes, and procedures.
• Educates clients, stakeholders, and users in the broader health care sector on Patient Access product, policies, key concepts and processes.
• Prepares/maintains system documentation, user guides, process maps, operations documents, and training manuals.
• Provides business and technical content in the assembly of test plans.
• Facilitates and supports business and clinical participation in the execution of test plans.
• Collaborates with the team to ensure a consistent approach to executing work assignments.
• Collaborates with other cross-functional teams in the delivery of tasks/projects.
• Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
• Engages in product team discussions and assists with changes led by others in the team.
• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Partners with subject matter experts to understand, elicit and assess their requirements through gathering, clarification, and analysis of business needs.
• Co-ordination/facilitation of user sessions and group meetings, with clear agendas, minutes and follow up.
• Ensures action items are identified, tracked, reported on, and resolved in a timely manner.
• Performs gap analysis; build business flows of current and future state for resulting solutions.
• Documents roles and responsibilities of related process actors through RACI (Responsible, Action, Consult, Inform) matrix.
• Prioritizes responsibilities independently, able to handle multiple requests and system requirements to meet the organizational goals.
• Suggest areas for improvement in internal processes along with viable solutions.
• Identifies improvements by leveraging and simplifying processes, minimizing touchpoints, and documenting them.
• Develops business process flows / workflows and frameworks
• Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams
• Follow Ontario Health's methodologies and provide feedback for continuous improvement
• Adhering to and promoting Ontario Health policies and standards, including privacy, security and architecture

Desired Skills:

• Facilitation skills
• Negotiation skills
• Relationship and consensus building

Required Skills:

• Excellent verbal and written communications
• Excellent analytical skills
• Excellent problem solving
• Excellent time management/organizational skills
• Strong team player
• Flexibility and adaptability in a dynamic environment
• Ability to work with minimal supervision

Evaluation Criteria:

• Demonstrated proficiency in a broad range of business analysis tools and methodologies, including advanced process mapping techniques, comprehensive documentation practices, and IT Service Management (ITSM) frameworks and applications. Ability to apply these tools strategically to support complex IT and business initiatives.: 25 Points
• Demonstrated experience in product-related work, including requirements elicitation and analysis, leading user acceptance testing, supporting implementation of customer-facing web or mobile applications, and developing and implementing processes and procedures.: 25 Points
• Demonstrate experience supporting external customer projects by completing tasks and performing analysis independently. Proven strong facilitation, negotiation, and conflict resolution skills, and the ability to work with IT teams and end-users, build consensus, and lead project tasks and/or UAT efforts.: 20 Points
• Versatility in both Agile (Scrum/Kanban) and Waterfall environments, demonstrated ability to use modern tools (JIRA, Confluence, SQL, BI platforms like Tableau/Power BI) to perform analysis and translate insights into business and product requirements/strategy.: 20 Points
• Ability to clearly explain complex ideas, build business cases, and present recommendations that guide decisions and align product/projects with organizational goals.: 10 Points

Total evaluation criteria: 100 Points

Deliverables

Deliverables Include but not limited to:

• Use case documentation

• Business requirements

• Report requirements

• Workflow mapping

• Operational procedures

• Onboarding support for new integration of 3rd party applications

• Risk & issues management

• Continuous quality improvement

• Support new integrations and onboarding services. Identifies and addresses potential challenges or roadblocks promptly to minimize impact on project timelines.

• Product Support

• Document, support and manage ongoing product requirements and release queue

• Supports process development and continuous Improvement activities across organization

• Support and engage with stakeholders to resolve inquiries, escalations, and alignment discussions.

• Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.

• Adhering to and promoting Ontario Health policies and standards, including privacy, security and architecture.

• Provide knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.

• Other related work as assigned

Knowledge Transfer Details:

• The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
• The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
• The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
• A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

• 7+ years of experience as a Senior Business Analyst
• 7+ years of experience with requirements elicitation and analysis techniques, developing use case documentation, business requirements, and business test plans.
• 7+ years experience with a wide range of process mapping techniques, documentation tooling (such as Jira, Confluence Wiki or similar tools) and IT Service Management practices and applications (such as Remedy/Helix).
• 7+ years Strong business acumen and understanding of architecture, systems, APIs and databases.
• 7+ years Knowledge of project delivery practices such as Software Development Life Cycle (SDLC), Agile and/or SCRUM.