Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Nursing Unit Assistant works in a team based environment and performs clerical/receptionist functions in the support of the delivery of client care. Places client/family needs above all other concerns. The Nursing Unit Assistant performs a variety of clerical duties, transcribes and processes’ physicians’ orders, communicates with other departments and hospitals to coordinate client appointments and transportation, arranges client tests and receives results, receives visitors and answers the telephone, and prioritizes requests. Assembles and maintains client charts, arranges for client admissions and discharges, performs timekeeping functions, compiles statistics, types and distributes a variety of technical and non-technical reports and other materials utilizing computer systems and software relevant to the job, maintains an inventory of stationery supplies, and ensures filing systems are maintained.

Duties/Accountabilities:

1. Provides receptionist functions by performing duties such as greeting visitors and patients, answering telephones, providing information and/or forwarding to appropriate team members as required.

2. Receives incoming/outgoing material by methods such as sorting, directing and prioritizing mail for the attention of the Manager or staff; responds to routine enquiries by drafting correspondence for signature.

3. Maintains and assembles patient charts by performing duties such as receiving admissions documentation, creating charts using appropriate forms/layouts, inputting patient data, and transcribing information into relevant systems. Attaches documents to charts such as laboratory and special examination reports, and dismantles charts for Health Records upon patient discharge.

4. Transcribes physicians’ orders according to established procedures and performs the necessary follow up action.

5. Schedules, books, and coordinates patient/resident/client appointments by receiving appointment requests, making/adjusting arrangements as directed, and notifying required personnel. Maintains appointment diaries by arranging and confirming appointments.

6. Arranges transportation for patients/residents/clients as required for discharge, transfer, appointments and/or outings. Provides messenger/escort services by methods such as obtaining rush supplies/pharmaceuticals/lab specimens and delivering patient/resident/client mail.

7. Receives, records, and transmits test results/medical information to physicians, nursing staff and other personnel as necessary and in accordance with established procedures.

8. Performs related clerical duties such as data entry, word-processing documents, setting up and maintaining various filing systems, compiling, preparing and maintaining statistics such as daily census, producing reports, delivering and picking up items, and maintaining departmental levels of stationery and equipment maintenance.

9. Maintains timekeeping records for staff and submits/enters into payroll systems as required. Receives and processes requests such as vacation, leaves of absence, and terminations by preparing necessary documentation and forwarding to appropriate authority for approval.

10. Accepts calls from nursing staff as required for the role regarding illnesses and absences from work and communicates the information received to appropriate personnel. As required, calls in relief nursing staff according to predetermined guidelines and refers problems to supervisor.

11. Maintains records on staff such as names, addresses, telephone numbers, availability for work, suitability for work area and hours worked.

12. Performs other related duties as assigned.

13. Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.

14. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience

• Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year’s recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard 45 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.