Client Intake Specialist (Part-Time)
About the role
Client Intake Specialist (Part-Time)****(Job Number: 25006342)
Primary Location**:ON-MississaugaAdministrationEmployee Type****:**Part-Time
Description:
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
JOB SUMMARY
The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.
DUTIES AND RESPONSIBILITIES
- Understand caller’s needs and manage the calls with compassion and efficiency.
- Manage the Intake process.
- Accurately record client information in system.
- Assist with administrative duties as necessary.
- Support internal/external audit process.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Complete other tasks as requested.
REPORTING RELATIONSHIPS
The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.
Work Location : Bayshore Healthcare, National Office, Mississauga ON
Part-Time
Qualifications:
Education
University/College education or equivalent combination of education and experience.
Experience
- Experience within a customer service environment.
- Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
- Ability to multi-task; talk on the phone and take notes on the computer.
- Experience within a healthcare environment preferred.
- Ability to work under pressure.
- Ability to work independently within a team environment.
- Exceptional interpersonal and communication skills. Must be compassionate and caring.
Other Skills and Abilities
Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
Client Intake Specialist (Part-Time)
About the role
Client Intake Specialist (Part-Time)****(Job Number: 25006342)
Primary Location**:ON-MississaugaAdministrationEmployee Type****:**Part-Time
Description:
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
JOB SUMMARY
The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.
DUTIES AND RESPONSIBILITIES
- Understand caller’s needs and manage the calls with compassion and efficiency.
- Manage the Intake process.
- Accurately record client information in system.
- Assist with administrative duties as necessary.
- Support internal/external audit process.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Complete other tasks as requested.
REPORTING RELATIONSHIPS
The Client Intake Specialist reports to the Client Intake Supervisor as designated by the Managing Director.
Work Location : Bayshore Healthcare, National Office, Mississauga ON
Part-Time
Qualifications:
Education
University/College education or equivalent combination of education and experience.
Experience
- Experience within a customer service environment.
- Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.
- Ability to multi-task; talk on the phone and take notes on the computer.
- Experience within a healthcare environment preferred.
- Ability to work under pressure.
- Ability to work independently within a team environment.
- Exceptional interpersonal and communication skills. Must be compassionate and caring.
Other Skills and Abilities
Ability to handle difficult situations in an objective consistent format, ability to work independently and as part of a team; excellent telephone communication skills and commitment to continual learning; above average communication and problem solving skills.
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672