About the role
Who you are
- This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform
- Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers
- Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience
- Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it
- Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust
- Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance
- Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders
- Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools
- SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus
- Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting
What the job involves
- We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion
- Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals
- Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution
- Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions
- Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role
- Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion
- Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach
- Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences
- Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership
About Gorgias
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.
Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.
Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
About the role
Who you are
- This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform
- Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers
- Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience
- Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it
- Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust
- Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance
- Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders
- Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools
- SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus
- Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting
What the job involves
- We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion
- Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals
- Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution
- Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions
- Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role
- Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion
- Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach
- Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences
- Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership
About Gorgias
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.
Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.
Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.