Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Position Purpose Summary: The Caseworker provides day to day residential support and guidance to adults attending a two-week Withdrawal Management Service. They are responsible for client intakes, assessments, treatment planning, program facilitation and care delivery. This is a rotating shift position.

Accountabilities Program Operations:

• Completing the initial assessment and client history upon admission
• Facilitates client admissions in a courteous, non-judgemental and expeditious manner
• Developing and implementing individualized recovery plans specific to identified client needs, goals and objectives
• Completing ongoing assessments and evaluation of client needs and modification of personal recovery plan as required (includes discharge plan)
• Check on clients to ensure personal safety, especially when experiencing withdrawal symptoms
• Immediately reporting critical incidents to the on call supervisor or the WMS Supervisor
• Daily follow up of resident chores to ensure completion
• Carefully assisting residents with their medication and documenting same
• Documenting accurately and in a timely manner personal observations, other interventions, and evaluation of effectiveness provided by team
• Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the Supervisor
• Plans, prioritises and helps co-ordinate the client care delivery at the commencement of each shift
• Explaining/reinforcing information provided to client, WMS team, etc. in a consistent and professional manner
• Communicates and interacts appropriately with clients, demonstrating a non-judgemental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
• Participates in facilitating lectures/workshops within SA or the community as required

Program Administration

• Assists with orientation of new staff
• Maintaining accurate client records
• Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel
• Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals and other referral parties
• Follows formal lines of communication as identified by WMS organizational structure
• Attending all scheduled staff meetings
• Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
• Performs routine phone duties to expedite client admissions and general reception in accordance with WMS protocols, practices, and procedures.

Health, Safety & Security

• Understands and adheres to legal requirements
• Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras for the third and fourth floor
• Maintains current understanding of SA WMS policies and procedures
• Understands and is able to implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
• Maintains and uses supplies prudently
• Completes unusual occurrence documentation as required
• Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
• Knows WMS physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc

Maintains current knowledge in the field of addictions and associated behaviours

• Attends available training/in-service presentations/courses
• Utilizes resources at the NWT Resource Centre as well as other community resources
• Contributes to development of and participates in Continuous Quality Assurance Program
• Reads addiction related articles assigned

Working Conditions

• This is a regular, full-time position at 40 hours per week.
• The work environment entails frequent association with individuals who are under the influence of alcohol or other drugs, and the associated behaviours of such states. Case Management and associated stresses can cause significant pressures.
• There will be general housekeeping tasks required of the incumbent on each shift.

Education And Experience Qualifications Education, Qualifications and Certifications:

• Addictions Certificate/ 2-year experience of group facilitation and counselling
• Post-Secondary Education or related experience in Social Services
• Conflict Resolution
• First Aid
• Verbal Judo and/or NVCI
• Suicide Intervention
• WHMIS
• Boundaries Course
• Clear Criminal Record Check
• Note: Alternative combinations of education and experience may be considered.

Skills And Capabilities

• Ability to work within the mandate of and embrace the mission of The Salvation Army
• Case management and counselling skills
• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment
• Effective communication in English both written and oral
• Effective assessment, observation and recording skills
• Ability to work within a teamwork structure though will be required to work with minimal supervision
• Effective interviewing, report writing and group facilitation skills
• Understanding and skilled in working with: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
• Computer skills are required
• Ability to uphold and enforce policies and procedures
• Excellent interpersonal skills

The Successful Incumbent Will Be Required To Complete/provide

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check
• Participate in mandatory yearly training

Compensation The target hiring range for this position is $28.05 to $29.14 with a maximum of $30.22.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.