The Community

High River provides the warmth and familiarity of a small town, featuring countless outdoor trails and parks that await your next adventure. Our downtown offers a variety of unique stores and businesses who take pride in fostering connection in our community. High River is a people-first community where families put down roots for generations. Nestled within Foothills County with the Rocky Mountains framing the view to your west, our community of 14,000 is rooted in people and promotes an environment to help you build lasting relationships

The Organization

Through the dedication and passion of our 150 employees, we deliver important services to the community. Our purpose, or why we do what we do, is because we want to make a difference in our community now and for generations to come (our ‘why’). To achieve this, we inspire and respect one another, we can be counted on, we are better together, and we dare to be different (our ‘how’).

We’ve embarked on a workplace culture journey that has enhanced our commitment to people; both our employees and the community we serve. We have identified three pillars to achieve our workplace culture: Accountable, Connected and Excellence (ACE).

Position: Customer Care Representative

Vacancies: 1

Job Type: Casual

Department: Communications & Engagement

Reports to: Manager, Communications & Engagement

Pay Type: Hourly

Starting Rate: $28.80

Grid Line: EA2

Work Location: Town Hall

Job Posting Date: March 23, 2026

Job Closing Date: April 7, 2026

General Accountability:

The Customer Care Representative is often the customer’s primary point of contact for the public, creating a welcoming, professional, and positive experience. With an emphasis on promoting self service options, the Customer Care Representative offers expert support to help customers access online services and information. The incumbent has a strong understanding of Town bylaws, policies, procedures, services and community activities essential to provide accurate information, guide customers confidently, and uphold the Town’s public image. The role works closely with employees across the organization to ensure seamless service delivery and support internal and external customers in alignment with the Town’s cultural pillars of Accountability, Excellence and Connection. In line with our strategic vision, Town Plan and workplace culture, Accountable, Connected and Excellence (ACE), all positions are required to do the right thing and take personal ownership in contributing to the organization. The employee in this position must be able to communicate clearly and concisely and actively contribute to achieving team results. The incumbent must provide exceptional service to customers and internal partners and demonstrate initiative toward achieving organizational results and performance excellence.

Duties:

• Act as a welcoming first point of contact for the public, providing clear, courteous and timely assistance by phone, in person and email.
• Ensure questions and concerns are addressed or appropriately routed or escalated.
• Build and maintain a strong working knowledge of Town bylaws, policies, procedures and Town information and activities to provide accurate information and guide customers confidently through Town service and information.
• Support and promotecustomer self-service optionsby guiding customers in the use of online tools, forms, and digital services, and by identifying opportunities to improve accessibility and ease of use.
• Manage all concerns, including those that are submitted through the Town of High River’s electronic reporting platform. This includes ensuring concerns are acknowledged promptly, and routed to the appropriate division. Responsible for internal coordination and follow-up to ensure timely resolution and closure of requests/enquiries.
• Support bylaws by processing license activations, renewals, and cancellations, such as animal licenses, and ensures records are accurate and up to date.
• Ensure a smooth and professional front counter experience by performing opening and closing duties for the front counter at Town Hall.
• Handle incoming and outgoing mail with care and accuracy to support timely communication throughout the organization.
• Receive payments for taxes, utilities, permits, licenses, and other Town charges, including accurate data entry, receipting and daily cash balancing.
• Ensure all cash, cheques, data entry, records, permits, licenses and certificates are processed with a high degree of efficiency and accuracy.
• May act as a Commissioner for Oaths for documents related to municipal business,
• Provide clerical and administrative support as needed to enhance overall customer and organizational experience.
• Perform other duties as assigned in support of excellent customer service and organizational effectiveness.

Qualifications:

• Grade 12 Diploma or GED equivalent
• Proficient in MS Office applications, including Word, Excel, and Outlook.
• Demonstrated ability to communicate effectively with internal and external parties.
• Exceptional customer service skills with both internal and external customers.
• Demonstrated ability to take initiative and work independently on individual projects, as well as the ability to work in a strong team environment.
• Ability to consistently maintain a high level of attention to detail.
• Excellent problem-solving skills.
• General understanding of accounting principles.
• Ability to handle stressful and sometimes difficult situations.
• Experience working with various financial and municipal software is considered an asset.
• Time management skills with experience managing multiple priorities and multitasking effectively in a high-pressure environment.

Applications will be accepted until12:00 p.m.onTuesday, April 7, 2026. We thank all applicants; however, only those selected for an interview will be contacted.

Job Type: Casual

Pay: From $28.80 per hour

Work Location: In person