Information Clerk
About the role
Job Title
Information Clerk
About the University
At the University of Lethbridge, we speak in perspectives.
We are located in the heart of traditional Blackfoot Confederacy territory in southern Alberta with campuses in Lethbridge and Calgary. ULethbridge is more than a place to learn — it’s a place to build a career and make a lasting impact. We are one of Canada’s top universities and leading research institutions with more than 8,000 undergraduate and graduate students. We are an inclusive university that values diverse experiences and backgrounds. Our people are our greatest strength, and we are dedicated to fostering growth and success for all of our people.
Together, we transform lives and communities.
Position Details
The Student Enrolment and Registrar Services (SEARS) Office requires the services of a full-time, continuing Information Clerk (Student and Information Support – Grade 8) to commence work as soon as possible.
Students, staff, and faculty need a friendly person to answer their questions in a direct, clear, confident, and professional manner. The SEARS Office is the primary point of contact for students and the community to receive reliable information, support, and advice on a wide range of topics. The SEARS Office is the public face for the University of Lethbridge services. The SEARS Office is the students’ problem-solving destination. As an Information Clerk, you will assist students through their entire education cycle from application to convocation.
This is a customer service position delivering front-line service to students, staff, faculty, and the public. The successful candidate must have excellent interpersonal skills and will be responsible for fielding inquiries and communicating information regarding university policy and procedures pertaining to a variety of areas (including but not limited to) timetabling, admissions, and registration processes. These inquiries may be in person, via email or by telephone. Other duties include processing data entry, operating a multi-line phone system, assistance to other units in the SEARS Office and additional duties as assigned.
Position Qualifications
A minimum of a College/University Diploma or Degree. Experience in delivering a high standard of customer service when dealing with the public, excellent keyboarding skills and accuracy, good communication, analytical and organizational skills, the ability to exercise independent judgement, the ability to multi-task, and the ability to maintain effective working relationships with the University community is essential. Experience with Microsoft office and Outlook is an asset.
Starting Salary Range (at 1.0 FTE)
$4,017.00 - $4,469.00 monthly
Full Salary Range (at 1.0 FTE)
$4,017.00 - $4,921.00 monthly (AUPE - Grade 8)
Campus
Lethbridge
Employment Group
AUPE
Position Category
Other
About University of Lethbridge
The University of Lethbridge (also known as uLethbridge and U of L) is a publicly funded comprehensive academic and research university, founded in the liberal education tradition, located in Lethbridge, Alberta, Canada, with two other urban campuses in Calgary and Edmonton. The main building sits among the coulees on the west side of the Oldman River.uLethbridge is a member of the Alberta Rural Development Network.
Information Clerk
About the role
Job Title
Information Clerk
About the University
At the University of Lethbridge, we speak in perspectives.
We are located in the heart of traditional Blackfoot Confederacy territory in southern Alberta with campuses in Lethbridge and Calgary. ULethbridge is more than a place to learn — it’s a place to build a career and make a lasting impact. We are one of Canada’s top universities and leading research institutions with more than 8,000 undergraduate and graduate students. We are an inclusive university that values diverse experiences and backgrounds. Our people are our greatest strength, and we are dedicated to fostering growth and success for all of our people.
Together, we transform lives and communities.
Position Details
The Student Enrolment and Registrar Services (SEARS) Office requires the services of a full-time, continuing Information Clerk (Student and Information Support – Grade 8) to commence work as soon as possible.
Students, staff, and faculty need a friendly person to answer their questions in a direct, clear, confident, and professional manner. The SEARS Office is the primary point of contact for students and the community to receive reliable information, support, and advice on a wide range of topics. The SEARS Office is the public face for the University of Lethbridge services. The SEARS Office is the students’ problem-solving destination. As an Information Clerk, you will assist students through their entire education cycle from application to convocation.
This is a customer service position delivering front-line service to students, staff, faculty, and the public. The successful candidate must have excellent interpersonal skills and will be responsible for fielding inquiries and communicating information regarding university policy and procedures pertaining to a variety of areas (including but not limited to) timetabling, admissions, and registration processes. These inquiries may be in person, via email or by telephone. Other duties include processing data entry, operating a multi-line phone system, assistance to other units in the SEARS Office and additional duties as assigned.
Position Qualifications
A minimum of a College/University Diploma or Degree. Experience in delivering a high standard of customer service when dealing with the public, excellent keyboarding skills and accuracy, good communication, analytical and organizational skills, the ability to exercise independent judgement, the ability to multi-task, and the ability to maintain effective working relationships with the University community is essential. Experience with Microsoft office and Outlook is an asset.
Starting Salary Range (at 1.0 FTE)
$4,017.00 - $4,469.00 monthly
Full Salary Range (at 1.0 FTE)
$4,017.00 - $4,921.00 monthly (AUPE - Grade 8)
Campus
Lethbridge
Employment Group
AUPE
Position Category
Other
About University of Lethbridge
The University of Lethbridge (also known as uLethbridge and U of L) is a publicly funded comprehensive academic and research university, founded in the liberal education tradition, located in Lethbridge, Alberta, Canada, with two other urban campuses in Calgary and Edmonton. The main building sits among the coulees on the west side of the Oldman River.uLethbridge is a member of the Alberta Rural Development Network.