Senior Product Designer (Customer Experience)
Vancouver, British Columbia, Canada {{REMOTE}}
$125,800 - $170,100/yearly
Senior Level
Full-Time
About the role
- Jobber is on a mission to empower home service providers to run, grow, and optimize their businesses—transforming the way small businesses operate, scale, and achieve their ambitions
- We’re relentlessly customer-focused, embedding deep insights and advanced AI directly into our product to deliver exceptional, personalized experiences that drive meaningful results for our customers
- As part of the larger Product Development team on Customer Experience (CX) and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to shape the first moments a new customer has with Jobber—from sign-up through their first experience in the product
- This team focuses on the earliest stages of the customer journey: sign-up, onboarding, and trial activation
- Together, we’re building experiences that help new customers quickly understand how Jobber can work for their specific business
- By combining thoughtful design with AI-powered systems, we aim to create personalized product journeys that guide each customer toward the features and workflows that matter most to them
- Product Design at Jobber is decentralized, meaning you’ll operate as a design leader embedded within a cross-functional product squad
- The CX group plays a critical role in Jobber’s growth, helping prospective customers discover value quickly and confidently as they begin exploring the product
- Reporting to the Director of Product Design and working closely with CX Design Leads, you will help shape Jobber’s first-run experience—the critical early journey from sign-up to meaningful product discovery during the trial
- In this role, you’ll design Growth experiences that help new customers quickly understand how Jobber can transform their business
- You’ll focus on the earliest moments in the customer journey: account creation, onboarding, feature discovery, and early product engagement
- A key part of this work involves partnering with teams building AI-driven systems that personalize the product experience
- These systems help surface the right features, workflows, and guidance for each customer based on their business type, goals, and behavior in the product
- Your work will help translate these intelligent systems into intuitive and trustworthy product experiences
- As a Senior Product Designer, you’ll bring strong product thinking, design craft, and leadership to the team
- You’ll help define activation strategies, shape the first experience users have in the product, and raise the bar for thoughtful, high-quality product design across the CX group
- Your work will directly influence how thousands of new home service providers discover Jobber each year—and how quickly they realize the value of the platform
- Design the end-to-end trial and activation experience, from sign-up through a customer’s first successful interactions with Jobber
- Shape how new customers discover and understand the product, helping them explore key features and workflows during trial
- Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences
- Define how AI-powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy
- Use qualitative and quantitative insights to understand new customer behavior and identify opportunities to improve early adoption
- Lead design work that connects marketing, sign-up, onboarding, and in-product experiences into a more cohesive journey
- Translate complex workflows into clear, approachable experiences for small business owners
- Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI
- Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns
- Advocate for high-quality design and contribute to raising the craft across the Customer Experience design team
- Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team- Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences
- Understand the early customer journey and can design experiences that help people discover value quickly
- Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined
- Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards
- Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress
- Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions
- Are comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes
- Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft
- Have experience, or a strong point of view, on designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy
- Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team
- Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor)
- Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product
- Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences
Not the right fit? Search for Product Designer jobs in Vancouver, British Columbia, Canada {{REMOTE}}
About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte
Similar Jobs
Senior Product Designer (Customer Experience)
Vancouver, British Columbia, Canada {{REMOTE}}
$125,800 - $170,100/yearly
Senior Level
Full-Time
About the role
- Jobber is on a mission to empower home service providers to run, grow, and optimize their businesses—transforming the way small businesses operate, scale, and achieve their ambitions
- We’re relentlessly customer-focused, embedding deep insights and advanced AI directly into our product to deliver exceptional, personalized experiences that drive meaningful results for our customers
- As part of the larger Product Development team on Customer Experience (CX) and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to shape the first moments a new customer has with Jobber—from sign-up through their first experience in the product
- This team focuses on the earliest stages of the customer journey: sign-up, onboarding, and trial activation
- Together, we’re building experiences that help new customers quickly understand how Jobber can work for their specific business
- By combining thoughtful design with AI-powered systems, we aim to create personalized product journeys that guide each customer toward the features and workflows that matter most to them
- Product Design at Jobber is decentralized, meaning you’ll operate as a design leader embedded within a cross-functional product squad
- The CX group plays a critical role in Jobber’s growth, helping prospective customers discover value quickly and confidently as they begin exploring the product
- Reporting to the Director of Product Design and working closely with CX Design Leads, you will help shape Jobber’s first-run experience—the critical early journey from sign-up to meaningful product discovery during the trial
- In this role, you’ll design Growth experiences that help new customers quickly understand how Jobber can transform their business
- You’ll focus on the earliest moments in the customer journey: account creation, onboarding, feature discovery, and early product engagement
- A key part of this work involves partnering with teams building AI-driven systems that personalize the product experience
- These systems help surface the right features, workflows, and guidance for each customer based on their business type, goals, and behavior in the product
- Your work will help translate these intelligent systems into intuitive and trustworthy product experiences
- As a Senior Product Designer, you’ll bring strong product thinking, design craft, and leadership to the team
- You’ll help define activation strategies, shape the first experience users have in the product, and raise the bar for thoughtful, high-quality product design across the CX group
- Your work will directly influence how thousands of new home service providers discover Jobber each year—and how quickly they realize the value of the platform
- Design the end-to-end trial and activation experience, from sign-up through a customer’s first successful interactions with Jobber
- Shape how new customers discover and understand the product, helping them explore key features and workflows during trial
- Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences
- Define how AI-powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy
- Use qualitative and quantitative insights to understand new customer behavior and identify opportunities to improve early adoption
- Lead design work that connects marketing, sign-up, onboarding, and in-product experiences into a more cohesive journey
- Translate complex workflows into clear, approachable experiences for small business owners
- Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI
- Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns
- Advocate for high-quality design and contribute to raising the craft across the Customer Experience design team
- Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team- Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences
- Understand the early customer journey and can design experiences that help people discover value quickly
- Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined
- Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards
- Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress
- Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions
- Are comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes
- Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft
- Have experience, or a strong point of view, on designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy
- Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team
- Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor)
- Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product
- Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences
Not the right fit? Search for Product Designer jobs in Vancouver, British Columbia, Canada {{REMOTE}}
About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte