Top Benefits
About the role
About Us Since 1981, Altair has proudly served the Kingston & Belleville areas as an Authorized Apple Service Provider, providing award-winning service and support for Apple products. We are recognized with the Apple Commitment To Excellence Award and the Canadian Apple Computer Star award for our outstanding customer satisfaction. Our commitment to technical expertise, security solutions, and customer service makes us the trusted choice for Apple users.
Your Mission We are currently looking for aManagerto lead our Kingston location and oversee daily operations, team performance, and customer satisfaction
What You’ll Do
- Oversee the daily operations of the store, ensuring efficient workflows and a high level of customer service
- Lead, coach, and support the technical and sales team to achieve performance and service objectives
- Manage scheduling, task allocation, and team productivity
- Ensure Apple repair and service procedures are followed properly, including documentation and use of Apple systems (GSX, Zendesk, etc.)
- Monitor service turnaround times and ensure repair processes are efficient and compliant with Apple standards
- Handle escalated customer situations and ensure a positive resolution
- Track store performance metrics such as repair volume, service quality, customer satisfaction, and sales opportunities
- Collaborate with the team to identify opportunities to recommend additional products, services, or solutions to customers
- Oversee inventory management, including parts ordering, stock levels, and equipment maintenance
- Maintain a clean, organized, and professional store environment
- Support recruitment, onboarding, and training of new team members
- Ensure company policies, procedures, and operational standards are respected
What You’ll Need to Succeed
- Previous management or team leadership experience in retail, technical support, or service operations
- Strong understanding of Apple products and ecosystems (macOS, iOS); technical troubleshooting knowledge is an asset
- Experience managing customer service environments and resolving escalated situations
- Strong organizational, leadership, and time management skills
- Ability to motivate and develop team members while maintaining operational efficiency
- Comfortable using operational tools and systems such as Google Workspace, Slack, Zendesk, or similar platforms
- Ability to multitask, prioritize, and perform well in a fast-paced environment
- Excellent communication and interpersonal skills
What We Offer
-
A dynamic and stimulating tech environment
-
Ongoing training and advancement opportunities
-
A supportive, passionate, and human team
-
Plus:
- Group benefits (medical, dental, vision, life, disability)
- Paid time off
- Group RRSP
- Casual dress code
- Employee discounts
- Referral bonuses
#P3
Schedule 40 hours per week
About Cellcom Communications
Cellcom Communications aims to be the largest authorized Bell dealer in the phone industry in Canada. Founded in 1985, Cellcom Communications has carved out an important place for itself and significantly increased Bell's customer base. Since its inception, Cellcom Communications has experienced uninterrupted growth, among other things, through the opening of new stores/kiosks. We currently have 46 stores/kiosks spread across Quebec and Ontario. We also serve a corporate clientele from Montreal and Ontario, we have two corporate poles. In fact, we are proud to serve more than 600 companies and 300,000 individuals.
As a leader in the telecommunications industry, we are committed to continuously innovating and promoting the latest technologies as well as practices that will elevate our service above the rest of the market.
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Top Benefits
About the role
About Us Since 1981, Altair has proudly served the Kingston & Belleville areas as an Authorized Apple Service Provider, providing award-winning service and support for Apple products. We are recognized with the Apple Commitment To Excellence Award and the Canadian Apple Computer Star award for our outstanding customer satisfaction. Our commitment to technical expertise, security solutions, and customer service makes us the trusted choice for Apple users.
Your Mission We are currently looking for aManagerto lead our Kingston location and oversee daily operations, team performance, and customer satisfaction
What You’ll Do
- Oversee the daily operations of the store, ensuring efficient workflows and a high level of customer service
- Lead, coach, and support the technical and sales team to achieve performance and service objectives
- Manage scheduling, task allocation, and team productivity
- Ensure Apple repair and service procedures are followed properly, including documentation and use of Apple systems (GSX, Zendesk, etc.)
- Monitor service turnaround times and ensure repair processes are efficient and compliant with Apple standards
- Handle escalated customer situations and ensure a positive resolution
- Track store performance metrics such as repair volume, service quality, customer satisfaction, and sales opportunities
- Collaborate with the team to identify opportunities to recommend additional products, services, or solutions to customers
- Oversee inventory management, including parts ordering, stock levels, and equipment maintenance
- Maintain a clean, organized, and professional store environment
- Support recruitment, onboarding, and training of new team members
- Ensure company policies, procedures, and operational standards are respected
What You’ll Need to Succeed
- Previous management or team leadership experience in retail, technical support, or service operations
- Strong understanding of Apple products and ecosystems (macOS, iOS); technical troubleshooting knowledge is an asset
- Experience managing customer service environments and resolving escalated situations
- Strong organizational, leadership, and time management skills
- Ability to motivate and develop team members while maintaining operational efficiency
- Comfortable using operational tools and systems such as Google Workspace, Slack, Zendesk, or similar platforms
- Ability to multitask, prioritize, and perform well in a fast-paced environment
- Excellent communication and interpersonal skills
What We Offer
-
A dynamic and stimulating tech environment
-
Ongoing training and advancement opportunities
-
A supportive, passionate, and human team
-
Plus:
- Group benefits (medical, dental, vision, life, disability)
- Paid time off
- Group RRSP
- Casual dress code
- Employee discounts
- Referral bonuses
#P3
Schedule 40 hours per week
About Cellcom Communications
Cellcom Communications aims to be the largest authorized Bell dealer in the phone industry in Canada. Founded in 1985, Cellcom Communications has carved out an important place for itself and significantly increased Bell's customer base. Since its inception, Cellcom Communications has experienced uninterrupted growth, among other things, through the opening of new stores/kiosks. We currently have 46 stores/kiosks spread across Quebec and Ontario. We also serve a corporate clientele from Montreal and Ontario, we have two corporate poles. In fact, we are proud to serve more than 600 companies and 300,000 individuals.
As a leader in the telecommunications industry, we are committed to continuously innovating and promoting the latest technologies as well as practices that will elevate our service above the rest of the market.