About the role
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.
Responsibilities
- Respond to incoming phone calls, and customer emails to process orders efficiently
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned
- High school diploma or equivalent
- Minimum two (2) years of customer service experience in a B2B environment
- Strong computer skills
- Experience with Sage and Salesforce an asset
- High attention to detail
- Excellent communication skills (written and verbal)
- Able to work independently and as part of a team
- Excellent problem-solving skills
About Allredi
In spring 2020, Marco and APE Companies joined forces. While the qualities both companies are known for have not changed, a lot about our business is new. New abilities. New agilities. New ways to help you win. This calls for a new name, Allredi.
This name exemplifies what we have become. It is completely oriented to the needs of our customers. To your needs. It says that when you call us for anything – products, service, expert advice, anything – you can consider it done. Or even better, Allredi done.
We are your right-now supplier. From skills to SKUs, we deliver the goods fast, so, you can be more agile every minute, every day. This is who we are. This is what our new name means. Go ahead and expect excellence because we are bringing it.
Allredi is your go-to supplier for abrasives, blasting, coating, safety, dust collection, abrasive vacuums, rental, safety, and water jet products.
About the role
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.
Responsibilities
- Respond to incoming phone calls, and customer emails to process orders efficiently
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned
- High school diploma or equivalent
- Minimum two (2) years of customer service experience in a B2B environment
- Strong computer skills
- Experience with Sage and Salesforce an asset
- High attention to detail
- Excellent communication skills (written and verbal)
- Able to work independently and as part of a team
- Excellent problem-solving skills
About Allredi
In spring 2020, Marco and APE Companies joined forces. While the qualities both companies are known for have not changed, a lot about our business is new. New abilities. New agilities. New ways to help you win. This calls for a new name, Allredi.
This name exemplifies what we have become. It is completely oriented to the needs of our customers. To your needs. It says that when you call us for anything – products, service, expert advice, anything – you can consider it done. Or even better, Allredi done.
We are your right-now supplier. From skills to SKUs, we deliver the goods fast, so, you can be more agile every minute, every day. This is who we are. This is what our new name means. Go ahead and expect excellence because we are bringing it.
Allredi is your go-to supplier for abrasives, blasting, coating, safety, dust collection, abrasive vacuums, rental, safety, and water jet products.