Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

**Job Title:**Grouse Gravity Coaster Attendant

**Location:**North Vancouver

**Department:**Mountain Adventures

**Reports to:**Manager, Grouse Gravity Coaster

**Role Status:**Full Time / Part Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

Joining the newest attraction at Grouse Mountain, attendants are responsible for the daily operations of the Grouse Gravity Coaster including briefing guests on how to safely ride the new experience while enjoying this thrilling new attraction. Our attendants are outgoing and knowledgeable, providing a memorable visit for all. There are part-time, full-time, morning and evening shifts available – this position runs from May to October.

ESSENTIAL JOB FUNCTIONS

• Controlling the flow of guest riders in a safe professional manner while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings
• General safe operations of the Grouse Gravity Coaster
• Completing daily opening and closing inspections of the department areas and ongoing inspections of all relevant safety gear, track and equipment; reporting any safety hazards and malfunctions to the Supervisor on duty
• Instructing guest on proper use of coaster carts and policies to ensure a safe ride
• Monitoring activities for risk management, as well as assessing and intervening when situations require (according to company policies)
• Ensuring guests enjoy safe, positive and enriching experiences that exceed the guests’ expectations
• Demonstrating, teaching, and assisting guests in the use of safety equipment
• Ensuring the correct fit, adjustments, and use of equipment before and during activity participation, and ensuring safety rules are followed, without compromise
• Promoting Mountain Adventures activities and all other Grouse Mountain products, services, and promotions to keep our guests informed
• Completing daily written reports and checklists
• Completing general housekeeping duties around the Coaster and staff areas daily, maintaining a clean work environment
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position is under the supervision of a supervisory team and does not require any supervisor responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Successful completion of secondary school preferred
• Can communicate effectively with teammates, leaders, and both adults and children guests in group and individual settings
• A reliable self-starter who can work with minimal supervision
• Previous experience working with groups, public speaking or tour guiding considered an asset
• First-aid qualifications considered an asset
• Must be able to complete all paperwork according to company policy, including proper delivery of release of liability waiver
• Must be able to work at heights and understand the requirements of mandatory safety at heights
• Must be able to meet the physical requirements of the job including restrictions for each activity
• Previous experience in customer service and/or adventure tourism considered an asset
• Must be able to handle the physical requirements of an outdoor position that operates in all types of weather
• Must complete area-specific training and pass a written test
• Must have flexible availability and be available evenings, weekends and holidays, including being available to work at least 2-3 days per week during July and August
• Tome off is limited and is only available on a first come first serve basis

WORKING CONDITIONS

Grouse Gravity Coaster Attendants perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$18.86 to $22.06/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.