About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

The Enterprise Success Manager (ESM) plays a pivotal role in transforming customers from sales to long-term customer success. The mantra for this role is ‘users and usage’, optimizing the number of happy, proficient users and maximizing their usage of our solutions.

For new customers, you will provide proactive support from the point of sale, ensuring a smooth transition into active, engaged users. For existing customers, you will serve as Seequent’s primary advocate within the account, strengthening relationships, understanding needs, and driving adoption and usage.

As the primary point of contact for assigned accounts, the ESM acts as a strategic liaison between the customer and internal teams, including technical support, product management, and account management. You will coordinate interactions across departments to ensure alignment and deliver positive outcomes.

ESMs develop a deep understanding of each customer, their business, workflows, and how our solutions underpin and unlock more value for them. This insight enables you to help customers identify project value and engage specialized technical expertise when needed. Success in this role requires the ability to articulate complex solutions, build strong relationships, navigate complexity, and collaborate across functions to address challenges efficiently. Your goal is to have empowered and satisfied users who champion our solutions, maximize product value, and feel fully supported every step of the way.

In this role, you will have the opportunity to:

• Build and maintain strong relationships with customers to drive satisfaction, loyalty, and long-term retention.
• Understand client onboarding and training requirements, organize the appropriate technical experts to deliver training, and follow up to measure impact.
• Act as the voice of the customer within Seequent, advocating for their needs and feedback to enhance the onboarding, product usage, technical support, and overall customer experience.
• Oversee and monitor customer engagement with technical support, addressing issues proactively, and coordinating with appropriate domain specialist within the organization for timely solutions.
• Identify opportunities to introduce additional products or services that could benefit the customer.
• Analyze customer data related to NPS outcomes to identify trends and areas for improvement in customer experience. Data includes product usage, access denials, support ticket volumes and closure rates, engagement with marketing campaigns etc. Present insights and reports to customers.
• Establish a regular cadence of interaction with key stakeholders in the account, ensuring transparency, timely and proactive support and services, sharing of information, reviews and overall, a highly engaged and collaborative working model and operating rhythm.

To be successful in this role, you should have:

• 5+ years of relevant industry experience.
• Ability to quickly build a solid understanding of our solution set.
• A customer-centric mindset with a strong commitment to helping clients achieve their desired goals.
• Excellent communication skills to effectively engage with customers and internal teams.
• Strong problem-solving skills with the ability to understand and relate to customer needs, identify issues and provide solutions.
• Broad product knowledge across multiple products rather than deep expertise in a single product. This will enable the ESM to provide relevant information on a variety of products and help customers leverage them together effectively.
• Understand the products and/or services to provide accurate guidance and support.
• High emotional intelligence, able to build trust, listen actively, and comfortably manage complexity and ambiguity.
• Action-oriented approach with strong organizational agility and ability to manage multiple customer accounts.

Additional Information

This role can be based in Vancouver, BC or Toronto, ON. It is an office-based working environment with three days in the office, and two days from home.

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Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

Our people – Working at Seequent means becoming part of a community of collaborative innovators with insatiable curiosity and a passion to make a difference. Seequenteers are experts at what they do, visionaries with bold ideas for the future, and driven by a desire to make meaningful change.

Our culture – At Seequent you’ll be encouraged to Find a Better Way, Think Customer, Collaborate Enthusiastically, Exceed Expectations and Take Ownership, no matter what role you’re in. Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self.

Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events. We like to celebrate our wins with cake too, lots of cake.

Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources. Additional benefits are unique to each location Seequent resides in.

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.