Top Benefits
About the role
Take Your Career to New Heights as a Customer Support Coordinator
Who We Are
At Pattison ID, we're not just a company-we're a catalyst for innovation and creativity. As one of the largest sign and branding element organizations in the world, we lead the way in delivering exceptional, forward-thinking solutions to our clients. With over 1,000 employees across North America and as part of the global Jim Pattison Group (50,000+ employees worldwide), we're a powerhouse of ideas and impact.
Our Digital Team is at the forefront of digital signage and immersive experiences, revolutionizing the retail and restaurant industries across North America. We partner with iconic brands and seamlessly blend cutting-edge technology with visionary creativity to deliver game-changing results.
Why Join Pattison ID?
Are you reliable, detail-oriented, and resourceful? If so, we're inviting YOU to join our dynamic Digital Team. In this role, you'll ensure seamless operations, deliver exceptional support, and make a meaningful impact while helping some of North America's most renowned brands succeed.
Imagine being part of a dynamic organization where your work fuels innovation, shapes experiences, and helps top-tier brands thrive. We offer more than just a job-it's an opportunity to grow, collaborate, and lead in a supportive, forward-thinking environment.
Here's what makes us stand out:
Industry Leader: Be part of a growing organization recognized as a leader in the Sign and Digital industry.
-
Work-Life Balance: Benefit from a hybrid work model combining remote flexibility and an office presence at 1375 Trans-Canada Hwy, Dorval, QC. A minimum of two days per week on-site required.
-
Comprehensive Benefits: Enjoy health and dental plans that keep you and your family covered.
-
Financial Growth: Secure your future with RRSP company matching and profit-sharing bonuses.
-
Exciting Perks: Gain access to exclusive company perks and discounts.
-
Flexibility: Work hours that fit your life.
The Opportunity: Customer Support Coordinator
Do you thrive on solving problems, building relationships, and driving success? Join our Digital Team as a Customer Support Coordinator and take on a role where every day presents new opportunities to make a meaningful impact on some of North America's biggest brands.
What You'll Do
- Monitor, Support, and Serve
Take charge of our networks, equipment, applications, and connected services. Ensure the flawless operation of digital solutions for top brands across North America.
- Drive Customer Success
Be a key player in delivering unparalleled customer experiences. Ensure client networks and displays operate seamlessly, making their brands shine.
- Coordinate Field Operations
Lead the efficient dispatching of Field Service Technicians and collaborate with internal teams to ensure smooth, on-time support for every client.
- Build Lasting Relationships
Foster trust and loyalty with clients through proactive communication, innovative solutions, and a commitment to their long-term success.
What You Bring to the Role
We're looking for a passionate, skilled, and innovative individual to help drive our team's success. Here's how your expertise will make an impact:
- Industry Experience: Bring 1-3 years of customer service or industry-specific experience, providing valuable insights to enhance our dynamic operations.
- Tech Proficiency: Demonstrate strong skills in Microsoft Office, including Word and Excel, ensuring smooth workflows and efficient digital operations.
- Technical Acumen: With 1-3 years of technical experience, you'll confidently handle the technological demands of customer support and problem-solving.
- Bilingual Aptitude: Your fluency in both French and English (written and spoken) allows you to connect with clients across Canada and the U.S., fostering strong relationships.
- Empathetic Communication: Your ability to communicate with authentic care and empathy creates positive, supportive experiences for clients.
- Critical Thinking: Leverage curiosity, analytical skills, and a solution-oriented mindset to address challenges efficiently and proactively.
- Deadline Management: Showcase your organizational skills by thriving under pressure, managing multiple tasks, and meeting deadlines with precision.
- Proactive Innovation: Apply your forward-thinking mindset to drive continuous improvement and contribute to our team's growth.
- Collaborative Spirit: Work seamlessly with colleagues, strengthening team synergy and fostering a culture of shared success.
Your unique blend of skills, experience, and dedication will be the cornerstone of our shared success!
We welcome diverse combinations of qualifications and relevant experience.
Why This Role Matters
As a Customer Support Coordinator, you are the driving force behind exceptional client experiences. Your work will shape how our partners interact with their customers, elevate their brands, and create impactful digital engagements.
Take the Leap and Apply Today
Are you ready to join a team that values innovation, creativity, and your contributions? This isn't just a job-it's your chance to define your career and be part of something extraordinary.
About Pattison ID
Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage and branded environments. Across all our divisions, we deliver:
- Turnkey solutions from start to finish—design, engineering, manufacturing, installation.
- In-house manufacturing at our own facilities in the United States and Canada, with partnerships in Latin America.
- The peace of mind that comes from the Pattison ID Promise: our commitment to delivering a best-in-class experience for every customer, every time.
Our history goes back to the beginning of the 20th century, when we pioneered the use of neon signs in North America. Today, we continue to deliver groundbreaking innovations in signage as well as industry-leading solutions in architectural branding, maintenance and digital signage solutions, and applications.
Signage We redefine how brands connect with their customers by developing and delivering comprehensive exterior, interior, and wayfinding, and digital signage solutions.
Architectural We design, build and maintain physical spaces and facilities for brands that want to use their physical spaces to drive value and impact for customers.
Digital We help brands streamline their operations and delight their customers with digital signage solutions, content management programs and custom digital applications.
Maintenance: We help brands protect their image and extend the life of their branded assets with flexible and comprehensive maintenance solutions delivered 24/7, coast-to-coast.
Leasing Simplify your finances and get into the market faster with everything from design and manufacturing to maintenance and insurance included in one comprehensive solution. Our leasing solutions are customized to your needs.
Top Benefits
About the role
Take Your Career to New Heights as a Customer Support Coordinator
Who We Are
At Pattison ID, we're not just a company-we're a catalyst for innovation and creativity. As one of the largest sign and branding element organizations in the world, we lead the way in delivering exceptional, forward-thinking solutions to our clients. With over 1,000 employees across North America and as part of the global Jim Pattison Group (50,000+ employees worldwide), we're a powerhouse of ideas and impact.
Our Digital Team is at the forefront of digital signage and immersive experiences, revolutionizing the retail and restaurant industries across North America. We partner with iconic brands and seamlessly blend cutting-edge technology with visionary creativity to deliver game-changing results.
Why Join Pattison ID?
Are you reliable, detail-oriented, and resourceful? If so, we're inviting YOU to join our dynamic Digital Team. In this role, you'll ensure seamless operations, deliver exceptional support, and make a meaningful impact while helping some of North America's most renowned brands succeed.
Imagine being part of a dynamic organization where your work fuels innovation, shapes experiences, and helps top-tier brands thrive. We offer more than just a job-it's an opportunity to grow, collaborate, and lead in a supportive, forward-thinking environment.
Here's what makes us stand out:
Industry Leader: Be part of a growing organization recognized as a leader in the Sign and Digital industry.
-
Work-Life Balance: Benefit from a hybrid work model combining remote flexibility and an office presence at 1375 Trans-Canada Hwy, Dorval, QC. A minimum of two days per week on-site required.
-
Comprehensive Benefits: Enjoy health and dental plans that keep you and your family covered.
-
Financial Growth: Secure your future with RRSP company matching and profit-sharing bonuses.
-
Exciting Perks: Gain access to exclusive company perks and discounts.
-
Flexibility: Work hours that fit your life.
The Opportunity: Customer Support Coordinator
Do you thrive on solving problems, building relationships, and driving success? Join our Digital Team as a Customer Support Coordinator and take on a role where every day presents new opportunities to make a meaningful impact on some of North America's biggest brands.
What You'll Do
- Monitor, Support, and Serve
Take charge of our networks, equipment, applications, and connected services. Ensure the flawless operation of digital solutions for top brands across North America.
- Drive Customer Success
Be a key player in delivering unparalleled customer experiences. Ensure client networks and displays operate seamlessly, making their brands shine.
- Coordinate Field Operations
Lead the efficient dispatching of Field Service Technicians and collaborate with internal teams to ensure smooth, on-time support for every client.
- Build Lasting Relationships
Foster trust and loyalty with clients through proactive communication, innovative solutions, and a commitment to their long-term success.
What You Bring to the Role
We're looking for a passionate, skilled, and innovative individual to help drive our team's success. Here's how your expertise will make an impact:
- Industry Experience: Bring 1-3 years of customer service or industry-specific experience, providing valuable insights to enhance our dynamic operations.
- Tech Proficiency: Demonstrate strong skills in Microsoft Office, including Word and Excel, ensuring smooth workflows and efficient digital operations.
- Technical Acumen: With 1-3 years of technical experience, you'll confidently handle the technological demands of customer support and problem-solving.
- Bilingual Aptitude: Your fluency in both French and English (written and spoken) allows you to connect with clients across Canada and the U.S., fostering strong relationships.
- Empathetic Communication: Your ability to communicate with authentic care and empathy creates positive, supportive experiences for clients.
- Critical Thinking: Leverage curiosity, analytical skills, and a solution-oriented mindset to address challenges efficiently and proactively.
- Deadline Management: Showcase your organizational skills by thriving under pressure, managing multiple tasks, and meeting deadlines with precision.
- Proactive Innovation: Apply your forward-thinking mindset to drive continuous improvement and contribute to our team's growth.
- Collaborative Spirit: Work seamlessly with colleagues, strengthening team synergy and fostering a culture of shared success.
Your unique blend of skills, experience, and dedication will be the cornerstone of our shared success!
We welcome diverse combinations of qualifications and relevant experience.
Why This Role Matters
As a Customer Support Coordinator, you are the driving force behind exceptional client experiences. Your work will shape how our partners interact with their customers, elevate their brands, and create impactful digital engagements.
Take the Leap and Apply Today
Are you ready to join a team that values innovation, creativity, and your contributions? This isn't just a job-it's your chance to define your career and be part of something extraordinary.
About Pattison ID
Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage and branded environments. Across all our divisions, we deliver:
- Turnkey solutions from start to finish—design, engineering, manufacturing, installation.
- In-house manufacturing at our own facilities in the United States and Canada, with partnerships in Latin America.
- The peace of mind that comes from the Pattison ID Promise: our commitment to delivering a best-in-class experience for every customer, every time.
Our history goes back to the beginning of the 20th century, when we pioneered the use of neon signs in North America. Today, we continue to deliver groundbreaking innovations in signage as well as industry-leading solutions in architectural branding, maintenance and digital signage solutions, and applications.
Signage We redefine how brands connect with their customers by developing and delivering comprehensive exterior, interior, and wayfinding, and digital signage solutions.
Architectural We design, build and maintain physical spaces and facilities for brands that want to use their physical spaces to drive value and impact for customers.
Digital We help brands streamline their operations and delight their customers with digital signage solutions, content management programs and custom digital applications.
Maintenance: We help brands protect their image and extend the life of their branded assets with flexible and comprehensive maintenance solutions delivered 24/7, coast-to-coast.
Leasing Simplify your finances and get into the market faster with everything from design and manufacturing to maintenance and insurance included in one comprehensive solution. Our leasing solutions are customized to your needs.