Senior Advisor -M Patient Relations
About the role
**Position:**Patient Relations Advisor
File#: 6825
**Status:**Temp Full Time (X1) X 6 months
**Dept/Program:**Patient Experience Office
**Role Level:**Professional Group 11 (PG 11 ) - $47.87 - $59.72
**Site:**Mississauga Hospital (travel amongst all sites as required)
**Posted:**March 23, 2026
**Internal Deadline:**March 30, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Position Summary:
Reporting to the Manager of Patient Relations and Language Services within the Office of Patient Experience this position will be working with our program leaders at all sites to implement strategies to improve the patient experience. In this role, you may be the first contact for patients and families with queries, concerns or compliments. You will support staff, formal leaders and physicians to investigate and follow up on complaints and will mediate disagreements between patient/complainant and the respondent. In partnership with other stakeholders, you will identify strategic opportunities for service recovery and quality improvements. You provide support and advice to internal partners based on best practice in People Centred Care.
Specifically, the Patient Relations Advisor performs the following functions:
- Main contact for patients, families and visitors responding to and facilitating resolution of complex or sensitive patient queries, concerns and compliments. Assist in identifying the issues by working with teams to develop action plans for investigation and follow-up.
- Liaise with program leaders – meeting with complainants and setting appropriate expectations.
- Develop and maintain working relationships both internally as well as with external partners.
- Implement People Centred Care approaches that contribute to keeping Trillium Health Partners at the leading edge of service excellence.
Key Qualifications:
- University degree in a health related field with five years related experience including a patient experience role.
- Master’s degree an asset but not required.
- Demonstrated knowledge and skill in the following key patient relations areas – facilitation and mediation, investigating complaints, change management, quality improvement and risk management theory and practice.
- Superior judgment, analytical, problem solving, negotiation and conflict resolution skills in managing complex and sensitive issues.
- Knowledge of the Ontario healthcare system and applicable legislation eg. ECFAA.
- Demonstrated understanding and compliance with confidentiality and privacy requirements.
- Ability to work independently as well as part of a dynamic Patient Experience team.
- Highly effective interpersonal, oral and written communication skills combined with excellent organizational skills.
- Ability to develop and deliver educational programs to help build capacity for skills related to patient experience activities.
- Demonstrated commitment to ongoing professional development and willingness to attend educational events to continue to build skill set required for patient experience activities.
- Good working knowledge of a variety of computer applications.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
Not the right fit? Search for Advisor jobs in Mississauga, ON
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
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Senior Advisor -M Patient Relations
About the role
**Position:**Patient Relations Advisor
File#: 6825
**Status:**Temp Full Time (X1) X 6 months
**Dept/Program:**Patient Experience Office
**Role Level:**Professional Group 11 (PG 11 ) - $47.87 - $59.72
**Site:**Mississauga Hospital (travel amongst all sites as required)
**Posted:**March 23, 2026
**Internal Deadline:**March 30, 2026
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Position Summary:
Reporting to the Manager of Patient Relations and Language Services within the Office of Patient Experience this position will be working with our program leaders at all sites to implement strategies to improve the patient experience. In this role, you may be the first contact for patients and families with queries, concerns or compliments. You will support staff, formal leaders and physicians to investigate and follow up on complaints and will mediate disagreements between patient/complainant and the respondent. In partnership with other stakeholders, you will identify strategic opportunities for service recovery and quality improvements. You provide support and advice to internal partners based on best practice in People Centred Care.
Specifically, the Patient Relations Advisor performs the following functions:
- Main contact for patients, families and visitors responding to and facilitating resolution of complex or sensitive patient queries, concerns and compliments. Assist in identifying the issues by working with teams to develop action plans for investigation and follow-up.
- Liaise with program leaders – meeting with complainants and setting appropriate expectations.
- Develop and maintain working relationships both internally as well as with external partners.
- Implement People Centred Care approaches that contribute to keeping Trillium Health Partners at the leading edge of service excellence.
Key Qualifications:
- University degree in a health related field with five years related experience including a patient experience role.
- Master’s degree an asset but not required.
- Demonstrated knowledge and skill in the following key patient relations areas – facilitation and mediation, investigating complaints, change management, quality improvement and risk management theory and practice.
- Superior judgment, analytical, problem solving, negotiation and conflict resolution skills in managing complex and sensitive issues.
- Knowledge of the Ontario healthcare system and applicable legislation eg. ECFAA.
- Demonstrated understanding and compliance with confidentiality and privacy requirements.
- Ability to work independently as well as part of a dynamic Patient Experience team.
- Highly effective interpersonal, oral and written communication skills combined with excellent organizational skills.
- Ability to develop and deliver educational programs to help build capacity for skills related to patient experience activities.
- Demonstrated commitment to ongoing professional development and willingness to attend educational events to continue to build skill set required for patient experience activities.
- Good working knowledge of a variety of computer applications.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
**To pursue this career opportunity, please visit our website:**www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
Not the right fit? Search for Advisor jobs in Mississauga, ON
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.