Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Manager will provide operational management and co-ordination for Multi-Disciplinary Therapy teams, and other clinical areas as assigned. S/he is also responsible for the implementation of operational and strategic objectives. Working with the PPLs, s/he will directly supervise and facilitate development of staff within assigned areas, and oversee the establishment of a strong cohesive team. Working with the Director and Patient Care Leadership Team, s/he will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services. S/he may be responsible for management of off-campus sites of service.

RESPONSIBILITIES

• Oversee the delivery of clinical services in keeping with applicable service contracts
• Manage human resources, including staffing levels, recruitment and retention, staff development and performance, attendance, progressive discipline and/or termination
• Manage budgets and monitor operational and fiscal indicators for assigned clinical areas
• Facilitate internal processes and team functions
• Establish effective communication strategies
• Participate in the development of corporate goals/objectives and action plans, and lead the implementation of strategic projects
• Oversee the implementation of quality improvement initiatives as well as identify and monitor key performance indicators
• Respond to environmental issues to provide for a safe and healthy work environment
• Ensure optimal utilization of internal resources and establishment of streamlined processes
• Contribute to the development of policies and procedures
• Facilitate decision-making and problem solving, providing management mentorship and support
• Represent the department at the agency, regional and provincial level, as required
• Build community networks and work effectively with community partners to support an improved system of care
• Perform other duties as assigned by the Director

QUALIFICATIONS

• Criminal Record Check (CRC) (Essential)
• Masters Degree in Administration, Health or Social Sciences or undergraduate degree with supervisory experience (Essential)
• Minimum five years of supervisory and leadership/project management experience (Preferred)
• Strong leadership and interpersonal skills (Essential)
• Excellent oral and written communication skills (Essential)
• Demonstrated conflict resolution skills (Essential)
• Demonstrated project management experience (Essential)
• Ability to establish community partnerships (Essential)
• Strong data analysis skills (Essential)
• Experience/knowledge in the implementation of quality improvement frameworks (Preferred)
• Ability to work collaboratively in a changing environment (Essential)
• Ability to seek solutions when a clear policy or direction is absent (Essential)
• Proficient in computer applications such as Microsoft Office Suite (Essential)
• Valid Ontario driver’s license and access to a vehicle (Essential)
• A member of a regulated college in good standing (Preferred)
• Bilingual (French/English) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.